Our Training - Manitoba Customer Contact Association

Educating, Inspiring and Serving since 1995. Our courses are developed by professionals, industry recognized and integrate easily into work schedules.



Educating, Inspiring, and Serving Since 1995

LEARN, GROW, SUCCEED -  these three words create the foundation for our courses. By providing meaningful learning experiences participants can grow their skill set putting them on the path to success. Built with flexibility in mind, our training can be adapted to suit any profession in a variety of industries.The pillars below have been created to assist you in finding topics of interest to you and your team. We continue to adapt our offerings, so if you can't find what you are looking for please contact us. We look forward to working with you to create training solutions that meet your specific needs. 

Reach Out - Contact us at any time to ask questions or find out more about developing the skills you need to succeed at work and in your everyday life. Contact [email protected] today.

The role of an administrative support professional has evolved significantly over the past 20+ years. Today, there are hundreds of job titles that qualify as administrative support.

In today’s business environment, the position is an extension of the executive team as tasks become more automated and admins are more efficient than ever. Admins are business partners to the executives, departments, and companies they support. They are often one of the few employees in a company who know the entire business and is expected to understand how the company’s unique business system works. 

Discover your intellectual, organizational, and interpersonal abilities today by attending seminars and workshops that consistently meet the growing demands of business.


The Customer Contact Industry is unique because it touches all other industries, giving us a diverse perspective on customer service.

We have designed tools and techniques that work in any industry by focussing on WHAT to do but more importantly HOW to do it.

Sprinkle in Why the techniques work, When to use them and Who benefits from them and you have adaptable skills to use with anyone in any situation!


A leader is one who knows the way, goes the way, and shows the way. – John C. Maxwell

Our Leadership Development sessions are designed to give new and future supervisors, team leads, managers and others who lead employees the tools they need to excel in their positions. Successful leaders will balance the demands of daily tasks, while inspiring employees, and managing process and procedures to achieve personal and organizational goals.

Invest in your leaders today and see improvements in employee morale, engagement and productivity tomorrow! 


Personalized learning experiences offer higher engagement as they are tailor made for your organization.

Aid skill progression through custom learning based on current proficiency to desired proficiency levels. Close skill gaps or pick new skills to help employees develop professionally.

Help employees align current and future goals to those of the organization. 

Personalized learning experiences create a more engaged workforce, leading to a culture of continuous learning.


MCCA provides leading-edge training tailor made to meet your needs. 

Our process involves four phases: 

  • Assessment – we will work with you to clearly define your specific training requirements
  • Design – we have instructional designers and subject-matter experts design your customized training solutions
  • Delivery – our subject-matter experts will deliver your training online or face to face, or a combination of both
  • Evaluation – we frequently ask for feedback from you and your employees both during and after the training so we can make adjustments to ensure subsequent deliveries of your training build on the quality of the initial training

The Canada Manitoba Job Grant is offered twice a year, more information can be found here

Visit our Personalized Learning page for an extensive list of training topics or contact [email protected] to learn more about how we can help. 

Why invest in customized training?

When it comes to training, it’s important to cover the basics and set a good foundation. However, only covering the basics or “check-the-box” solutions could leave your people short on skills, as the content often lacks the connection back to their specific job roles and responsibilities. When learners cannot connect the training content back to their daily responsibilities, they are often unable to apply the new knowledge they received.

By adding solutions tailored and customized to your organization’s unique needs, you can create more opportunities for your people to gain the skills they need to perform and develop in their roles. By giving your people the skills they need to feel and perform successfully, they can be better positioned and motivated to help their organization achieve the goals you’ve established.

For more details contact [email protected]

Make Time for Learning

We all know the benefits of learning. But, we also know that learning takes time – often, time that we simply don't have. It's hard to find space for learning around a daily commute, our everyday work, household chores, and, of course, precious time with friends and family. But, when we ignore our professional development, we risk getting left behind. For example, we might miss out on opportunities for greater responsibility, or even get passed over for promotion.

What is Professional Development?
Professional development means taking positive steps toward improving your skills and knowledge. Taking ownership of your own development can help you to feel more empowered and confident in your abilities. 

Create a Professional Development Plan
One of the hardest things about learning a new skill is finding the time to do it. In fact, research has shown that many of us spend 72 hours a week working, leaving precious little spare time each day!

WE can help! For more details contact [email protected]

Training Testimonials

“We are impressed with your ability to tailor analogies and examples to our specific industry.” Qualico Single Family Homes CSP training

“Dynamic instructor, good interactions / videos, real life examples from our organization.” 17th Wing CSP training

“The tools learned are relevant and will be easily integrated into my daily aspects of work.” Manitoba Blue Cross Building Trust training



THINK, a division of MCCA, was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.

Let us help you and your team - connect with knowledge.