Training - Manitoba Customer Contact Association

Personalized and adaptive training

for any profession in any workplace.


LEARN, GROW, SUCCEED -  these three words create the foundation for our courses. By providing meaningful learning experiences participants can grow their skill set putting them on the path to success. Built with flexibility in mind, our training can be adapted to suit any profession in a variety of industries. The three pillars below have been created to assist you in finding topics of interest to you and your team. We continue to adapt our offerings so if you can't find what you are looking for please contact us. We look forward to working with you to create training solutions that meet your specific needs. 

In todays competitive market, administrative professionals need to ensure that they maintain the ability to adapt to the constantly changing environment.

Attending workshops benefits you, your employer, and your organization by giving you up-to-date knowledge and information specific to your role.

Our training is designed to meet the needs of administrative professionals from various roles and industries such as:

  • Insurance Advisors
  • Medical Receptionists
  • Office Professionals
  • Administrative Supervisors
  • Financial Advisors
  • Trainers
  • Help Desk Professionals

and many more

Topics include:

  • Navigating Conflict
  • Working in Teams
  • Computer Technology
  • Project Management
  • Effective Business Writing
  • Facilitation Skills
  • Problem Solving

and many more


We have been delivering customer service training for 20+ years. Our training is created in collaboration with our supporting Partners. Together, we are creating training programs that ensure the continued growth of our Industry.

Our Industry Certified training solutions ensure participants get the most out of each learning opportunity. Participants learn, grow and succeed with the support of our sessions.

Our programs have been created with flexibility in mind. We recognize that in today’s workplace one size does not fit all. That’s why we have developed sessions that can be adapted to best suit your workplace requirements -

  • Classroom
  • On site at your location
  • Webcast / Webinar
  • Lunch & Learn

Topics include:

  • Customer Service Professional
  • Certificate in Applied Management
  • Emerging Leaders Certificate 
  • Leadership Development
  • Top 5 Skills to Employment
  • Train the Trainer
  • Leading with the 7 Sacred Teachings
  • Personalized Learning

and many more


You may be looking for ways to improve not only your knowledge base but yourself as well. Enter personal development.

Personal growth is what keeps us relevant. We spend all our lives learning about the world around us and knowing how that relates to our personal well-being can help create resilience and strength.

Self-improvement is always a good strategy, and with our training solutions, you have access to more personal and professional development than ever before.

Our personal development courses are suitable for anyone working in business, industry or the public sector.

Topics include:

  • Dealing with Stress
  • Interpersonal Skills Development
  • Negotiation Skills
  • Dealing with Difficult People
  • Creating Healthy Environments
  • Adaptive Capacity
  • Effective Communication
  • Delegation
  • Time Management
  • Goal Setting
  • Creating a Personal Development Plan

and many more


Why invest in customized training?

When it comes to training, it’s important to cover the basics and set a good foundation. However, only covering the basics or “check-the-box” solutions could leave your people short on skills, as the content often lacks the connection back to their specific job roles and responsibilities. When learners cannot connect the training content back to their daily responsibilities, they are often unable to apply the new knowledge they received.

By adding solutions tailored and customized to your organization’s unique needs, you can create more opportunities for your people to gain the skills they need to perform and develop in their roles. By giving your people the skills they need to feel and perform successfully, they can be better positioned and motivated to help their organization achieve the goals you’ve established.

For more details contact Carmen at [email protected]

Make Time for Learning

We all know the benefits of learning. But, we also know that learning takes time – often, time that we simply don't have. It's hard to find space for learning around a daily commute, our everyday work, household chores, and, of course, precious time with friends and family. But, when we ignore our professional development, we risk getting left behind. For example, we might miss out on opportunities for greater responsibility, or even get passed over for promotion.

What is Professional Development?
Professional development means taking positive steps toward improving your skills and knowledge. Taking ownership of your own development can help you to feel more empowered and confident in your abilities. 

Create a Professional Development Plan
One of the hardest things about learning a new skill is finding the time to do it. In fact, research has shown that many of us spend 72 hours a week working, leaving precious little spare time each day!

WE can help! For more details contact Carmen at [email protected].

Training Testimonials

“We are impressed with your ability to tailor analogies and examples to our specific industry.” Qualico Single Family Homes CSP training

“Dynamic instructor, good interactions / videos, real life examples from our organization.” 17th Wing CSP training

“The tools learned are relevant and will be easily integrated into my daily aspects of work.” Manitoba Blue Cross Building Trust training


THINK, a division of MCCA, was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.

Let us help you and your team - connect with knowledge.