Resources
Studies & Surveys (2020+)
- 2023 Candidate Experience Report
- 2023 Business Outlook Survey
- 2021 Report - From Cost Center to experience hub. Deloitte Digital
- 2021 Genesys Digital Customer Experience Report
- Covid-19 Business Impact Survey
- 2020 Talkdesk Contact Centre KPI Benchmarking Report
- 2020 Workforce Development Report
- An Outlook on Outsourcing - 7 Challenges Contact Centres Face Today
Resource Library
Training Resources available through MCCA Library -
a selection of Videos, DVD's and Books are available ($35.00 charge applies to DVD's only).
This library includes a variety of materials under the following categories:
- Sales and Customer Service
- Leadership Skills
- Communication
- Recruitment and Retention
- Life Skills
- Work from Home
- Diversity
The MCCA Library also includes studies, reports, training manuals and educational articles.
For more information please contact MCCA directly at 204-975-6467.
Governance
E-Newsletter
Skills Assessment
Online Learning Guide
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