Resources - Manitoba Customer Contact Association


Studies & Surveys (2020+)

Resource Library

Training Resources available through MCCA Library -  

a selection of Videos, DVD's and Books are available ($35.00 charge applies to DVD's only). 

This library includes a variety of materials under the following categories: 

  • Sales and Customer Service
  • Leadership Skills
  • Communication
  • Recruitment and Retention
  • Life Skills
  • Work from Home
  • Diversity

The MCCA Library also includes studies, reports, training manuals and educational articles.

For more information please contact MCCA directly at 204-975-6467.



Skills Assessment

Online Learning Guide