Meet the Team - Manitoba Customer Contact Association

MEET OUR TEAM

Board of Directors

Executive

Chair

Kevin Shaw, RBC - Senior Director, Credit Advice Centre

Vice Chair

Sheri Banville, BellMTS - Customer Account Specialist

Secretary/Treasurer

Christina Kenny, MBC - Manager Customer Services

Directors

Brian Frobisher, SHAW - Director Workforce Management and Planning TOPS
Raegan Ahlbaum, Petline Insurance - AVP Petline Operations
Deb Kocen, Skybridge Americas - Customer Success Director
Chad Stott, Scootaround - Director Rental Services
Ralph De Jong, TWCC - VP Client Relations and Business Development
Crystal Silva, Keyloop - Senior Manager
Meagan Gillespie, Skybridge Americas - Training Manager

STAFF

Reach Out - Contact us at any time to ask questions or find out more about developing the skills you need to succeed at work and in your everyday life. Just [email protected]

Executive Director - 204-975-6468
General Inquiries - 204-975-6464
Event Inquiries- 204-975-6467
Training Inquiries - 204-975-6466


Did you know?

THINK, a division of MCCA, was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.

Let us help you and your team - connect with knowledge.

Reach Out - Contact us at any time to ask questions or find out more about developing the skills you need to succeed at work and in your everyday life. For any training and/or events inquiries contact us at [email protected]

Event Inquiries - 204-975-6467
Training Inquiries - 204-975-6466