MEET OUR TEAM

Board of Directors

Executive

Chair

Kevin Shaw, RBC - Senior Director, Credit Advice Centre

Vice Chair

Sheri Banville, BellMTS - Manager Business Process

Secretary/Treasurer

Christina Kenny, MBC - Manager Customer Services

Past Chair

Jennifer Sookram, 24/7 Intouch - SVP Global Operations

Directors

Brian Frobisher, SHAW - Director Workforce Management and Planning TOPS

Raegan Ahlbaum, Petline Insurance - AVP Petline Operations

Deb Kocen, Skybridge Americas - Senior Customer Success Manager

Renee Salazar, RAPID RTC - Vice President, Customer Success

Chad Stott, Scootaround - Director Rental Services

Ralph De Jong, TWCC - VP Client Relations and Business Development

STAFF

Reach Out - Contact us at any time to ask questions or find out more about developing the skills you need to succeed at work and in your everyday life. Just [email protected]

Did you know?

THINK, a division of MCCA, was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.

Let us help you and your team - connect with knowledge.

Reach Out - Contact us at any time to ask questions or find out more about developing the skills you need to succeed at work and in your everyday life. For any training and/or events inquiries contact us at [email protected]