Reports, Resources + Reviews
RESOURCES
MCCA's Annual Reports
- Annual Report - 2020-2021 *NEW*
- Annual Report - 2019-2020
- Annual Report - 2018-2019
- Annual Report - 2017-2018
- Annual Report - 2016-2017
- Annual Report - 2015-2016
- Annual Report - 2014-2015
- Annual Report - 2013-2014
- Annual Report - 2012-2013
Studies & Surveys
- Covid-19 Business Impact Survey
- 2020 Talkdesk Contact Centre KPI Benchmarking Report
- 2020 Workforce Development Report
- An Outlook on Outsourcing - 7 Challenges Contact Centres Face Today
- Embracing Digitalization: The Future of Customer Service is Now
- MCCA presentation of 2017 Global CX Benchmarking Report Key Findings Canada
- 2017 Global Customer Experience Benchmarking Key Findings Report
- 2016 - 2017 Workforce Development Survey
- Industry Round Table 2016
- 2015 Global Contact Centre Benchmarking Summary Report
- Evaluation and Assessment of the MCCA Training 2014
- Contact Centre Industry Demographic Survey 2013
- Compensation and Benefits Study 2012
Resource Library
Training Resources available through MCCA Library -
a selection of DVD's and Books are available ($35.00 charge applies to DVD's only).
This library includes a variety of material under the following categories: Sales and Customer Service, Leadership Skills, Communication, Recruitment and Retention, Life Skills and Diversity
The MCCA Library also includes studies, reports, training manuals and educational articles.
For more information please contact MCCA directly at 204-975-6467.
Local Resources
- Economic Development Winnipeg Inc.
- Employers' Handbook - Disability Issues Office 2017
- The Accessbility for Manitobans Act
Governance
E-Newsletters
Skills Assessment
Online Learning Guide
Training Resources available through MCCA Library
A selection of DVD's and Books are available ($35.00 charge applies to DVD's only).
This library includes a variety of material under the following categories:
Sales and Customer Service | Leadership Skills | Communication
Recruitment and Retention | Life Skills | Diversity
The MCCA Library also includes studies, reports, training manuals and educational articles.
For more information please contact MCCA directly at 204-975-6467.
