Resources - Manitoba Customer Contact Association

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RESOURCES


MCCA's Annual Reports


Studies & Surveys



Resource Library

Training Resources available through MCCA Library -  

a selection of Videos, DVD's and Books are available ($35.00 charge applies to DVD's only). 

This library includes a variety of materials under the following categories: 

  • Sales and Customer Service
  • Leadership Skills
  • Communication
  • Recruitment and Retention
  • Life Skills
  • Work from Home
  • Diversity

The MCCA Library also includes studies, reports, training manuals and educational articles.

For more information please contact MCCA directly at 204-975-6467.


Governance


E-Newsletter


Skills Assessment


Online Learning Guide

Training Resources available through MCCA Library

A selection of DVD's and Books are available ($35.00 charge applies to DVD's only).
This library includes a variety of material under the following categories:

Sales and Customer Service | Leadership Skills | Communication
Recruitment and Retention | Life Skills | Diversity

The MCCA Library also includes studies, reports, training manuals and educational articles.

For more information please contact MCCA directly at 204-975-6467.