Resources - Manitoba Customer Contact Association

 

RESOURCES


MCCA's Annual Reports


Studies & Surveys



Resource Library

Training Resources available through MCCA Library - 

a selection of DVD's and Books are available ($35.00 charge applies to DVD's only). 

This library includes a variety of material under the following categories: Sales and Customer Service, Leadership Skills, Communication, Recruitment and Retention, Life Skills and Diversity

The MCCA Library also includes studies, reports, training manuals and educational articles.

For more information please contact MCCA directly at 204-975-6467.



Local Resources


Governance


E-Newsletters


Skills Assessment


Online Learning Guide

Training Resources available through MCCA Library

A selection of DVD's and Books are available ($35.00 charge applies to DVD's only).
This library includes a variety of material under the following categories:

Sales and Customer Service | Leadership Skills | Communication
Recruitment and Retention | Life Skills | Diversity

The MCCA Library also includes studies, reports, training manuals and educational articles.

For more information please contact MCCA directly at 204-975-6467.