Access MCCA Annual Reports, studies, surveys, and links to local resources.
Online Learning Guide
MCCA's Annual Reports
- Annual Report - 2019-2020 NEW!
- Annual Report - 2018-2019
- Annual Report - 2017-2018
- Annual Report - 2016-2017
- Annual Report - 2015-2016
- Annual Report - 2014-2015
- Annual Report - 2013-2014
- Annual Report - 2012-2013
Studies & Surveys
- 2020 Workforce Development Report NEW!
- An Outlook on Outsourcing - 7 Challenges Contact Centres Face Today
- Embracing Digitalization: The Future of Customer Service is Now
- MCCA presentation of 2017 Global CX Benchmarking Report Key Findings Canada
- 2017 Global Customer Experience Benchmarking Key Findings Report
- 2016 - 2017 Workforce Development Survey
- Industry Round Table 2016
- 2015 Global Contact Centre Benchmarking Summary Report
- Evaluation and Assessment of the MCCA Training 2014
- Contact Centre Industry Demographic Survey 2013
- Compensation and Benefits Study 2012
- Please contact MCCA for further information
- Economic Development Winnipeg Inc.
- Employers' Handbook - Disability Issues Office 2017
- The Accessbility for Manitobans Act
Training Resources available through MCCA Library
A selection of DVD's and Books are available ($35.00 charge applies to DVD's only).
This library includes a variety of material under the following categories:
Sales and Customer Service | Leadership Skills | Communication
Recruitment and Retention | Life Skills | Diversity
The MCCA Library also includes studies, reports, training manuals and educational articles.
For more information please contact MCCA directly at 204-975-6467.