Events - Manitoba Customer Contact Association
Empower your team to provide outstanding customer service.
We help your workforce reach their full potential with engaging in person or online training. We train thousands of employees every year for companies that take customer service seriously.
Explore our Courses
- May
- June
- July
- Aug
- Sep
- Oct
- Nov
- Dec
- Jan
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- Mar
- Apr
- May
- June
- July
- Aug
- Sep
- Oct
- Nov
- Dec
May
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Customer Service Professional Training
May 19, 2021 to May 20, 2021
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CAM: Customer Relationship Management
May 19, 2021
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Emotional Intelligence ZOOM
May 19, 2021
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The 7 Sacred Teachings - Guiding Leadership Principles
May 20, 2021
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Victoria Day
May 24, 2021
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Email Communication-Beyond The Basics ZOOM
May 25, 2021
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CAM: Customer Relationship Management
May 26, 2021
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Webinar on Wednesday: Boost Your Social IQ
May 26, 2021
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Dealing With Difficult People
May 26, 2021 to May 27, 2021
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The 7 Sacred Teachings - Guiding Leadership Principles
May 27, 2021
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Offered by our partner MTEC - May
May 31, 2021
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June
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CAM: Customer Relationship Management
June 2, 2021
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CAM: Customer Relationship Management
June 9, 2021
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Webinar on Wednesday: Supporting Your People - Helping Team Members Achieve
June 9, 2021
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Coaching & Feedback
June 10, 2021
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Customer Service Professional Training
June 17, 2021 to June 18, 2021
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Management vs. Leadership ZOOM
June 17, 2021
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Annual General Meeting - members encouraged to attend!
June 23, 2021
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Dealing With Difficult People
June 24, 2021 to June 25, 2021
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Webinar on Wednesday: Effective Decision Making
June 30, 2021
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Offered by our partner MTEC - June
June 30, 2021
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July
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Canada Day
July 1, 2021
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Summer Series - Building an Inspired Workforce
July 6, 2021 to August 24, 2021
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Email Communication-Beyond The Basics ZOOM
July 6, 2021
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Critical Thinking
July 8, 2021
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Summer Series - The Resilience Advantage
July 13, 2021
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Webinar on Wednesday: Action Centered Leadership - The Three Circles Model
July 14, 2021
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Social Intelligence
July 15, 2021
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Summer Series - The Future of CX
July 20, 2021
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Emotional Intelligence ZOOM
July 20, 2021
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Customer Service Professional Training
July 21, 2021 to July 22, 2021
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Summer Series - The Power of Influence
July 27, 2021
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Webinar on Wednesday: The Seven Transformations of Leadership - Developing Your Leadership Style
July 28, 2021
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Dealing With Difficult People
July 28, 2021 to July 29, 2021
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Teamwork Makes the Dream Work
July 29, 2021
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Offered by our partner MTEC - July
July 31, 2021
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August
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Summer Series - Improving Employee Experience
August 3, 2021
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Elevated Communication Skills
August 5, 2021
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Summer Series - Mastering Virtual Training & Improving Remote Onboarding
August 10, 2021
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Effective Emails
August 11, 2021
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Webinar on Wednesday: What's Empathy Got to Do With It?
August 11, 2021
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Summer Series - Why taking responsibility is always the BEST Leadership
August 17, 2021
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Management vs. Leadership ZOOM
August 17, 2021
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Customer Service Professional Training
August 18, 2021 to August 19, 2021
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Managing Your Time
August 19, 2021
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Summer Series - Happiness Advantage
August 24, 2021
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Webinar on Wednesday: Avoiding Groupthink - Fatal Flaws in Group Decision Making
August 25, 2021
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Dealing With Difficult People
August 25, 2021 to August 26, 2021
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Offered by our partner MTEC - August
August 31, 2021
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October
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CAM: Customer Relationship Management
October 6, 2021 to December 8, 2021
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Elevated Communication Skills
October 7, 2021
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Thanksgiving Day
October 11, 2021
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Email Communication-Beyond The Basics ZOOM
October 13, 2021
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CAM: Customer Relationship Management
October 13, 2021
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Webinar on Wednesday: The 4 Practices of Fish Philosophy
October 13, 2021
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Critical Thinking
October 14, 2021
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Customer Service Professional Training
October 20, 2021 to October 21, 2021
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CAM: Customer Relationship Management
October 20, 2021
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CAM: Customer Relationship Management
October 27, 2021
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Webinar on Wednesday: The Power and Practice of Civility
October 27, 2021
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Dealing With Difficult People
October 28, 2021
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Managing Your Time
October 28, 2021
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Offered by our partner MTEC - October
October 31, 2021
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November
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Writing For The Workplace ZOOM
November 1, 2021
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CAM: Customer Relationship Management
November 3, 2021
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Emotional Intelligence ZOOM
November 3, 2021
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Social Intelligence ZOOM
November 5, 2021
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CAM: Customer Relationship Management
November 10, 2021
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Management vs. Leadership ZOOM
November 10, 2021
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Webinar on Wednesday: Overview of Train the Trainer
November 10, 2021
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Remembrance Day
November 11, 2021
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Customer Service Professional Training
November 17, 2021 to November 18, 2021
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CAM: Customer Relationship Management
November 17, 2021
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Teamwork Makes the Dream Work
November 23, 2021
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CAM: Customer Relationship Management
November 24, 2021
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Lateral Thinking Tools ZOOM
November 24, 2021
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Webinar on Wednesday: The Agile Leader
November 24, 2021
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Dealing With Difficult People
November 25, 2021
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Women in Leadership
November 25, 2021
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Offered by our partner MTEC - November
November 30, 2021
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September
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Customer Service Professional Training
September 7, 2022 to September 8, 2022
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Skills for Managing Customer Service Performance
September 8, 2022 to November 10, 2022
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Building Better Supervisors - Day 1
September 13, 2022
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Webinar - The Responsibility Assignment Matrix
September 14, 2022
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Building Better Supervisors - Day 2
September 15, 2022
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Building Better Supervisors - Day 3
September 20, 2022
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The ART of Coaching
September 21, 2022
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Building Better Supervisors - Day 4
September 22, 2022
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Call Centre Time Management
September 28, 2022
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