Events - Manitoba Customer Contact Association

Every day is a training day and every event is a training event.

2020
2021
2022

Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
June
July
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

October

The 7 Sacred Teachings - Guiding Leadership Principles
October 22, 2020
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Customer Service Professional Training
October 27, 2020 to October 28, 2020
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CAM: Customer Relationship Management
October 28, 2020
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Webinar on Wednesday - Teamwork
October 28, 2020
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Train the Trainer
October 29, 2020
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The 7 Sacred Teachings - Guiding Leadership Principles
October 29, 2020
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Offered by our partner MTEC - October
October 31, 2020
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November

CAM: Customer Relationship Management
November 4, 2020
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The 7 Sacred Teachings - Guiding Leadership Principles
November 5, 2020
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Email Communication - Beyond the Basics
November 5, 2020
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Remembrance Day
November 11, 2020
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CAM: Customer Relationship Management
November 11, 2020
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Building Better Supervisors
November 12, 2020 to December 17, 2020
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The 7 Sacred Teachings - Guiding Leadership Principles
November 12, 2020
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Customer Service Professional Training
November 17, 2020 to November 18, 2020
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Emotional Intelligence
November 18, 2020
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CAM: Customer Relationship Management
November 18, 2020
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Building Better Supervisors
November 19, 2020
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The 7 Sacred Teachings - Guiding Leadership Principles
November 19, 2020
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leadHERship
November 24, 2020
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CAM: Customer Relationship Management
November 25, 2020
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Webinar on Wednesday - Facilitation
November 25, 2020
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Building Better Supervisors
November 26, 2020
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Offered by our partner MTEC - November
November 30, 2020
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December

CAM: Customer Relationship Management
December 2, 2020
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Customer Service Professional Training
December 3, 2020 to December 4, 2020
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Building Better Supervisors
December 3, 2020
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CAM: Customer Relationship Management
December 9, 2020
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Building Better Supervisors
December 10, 2020
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Management vs. Leadership ZOOM
December 11, 2020
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Webinar on Wednesday - Goal Setting
December 16, 2020
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Building Better Supervisors
December 17, 2020
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Christmas Day
December 25, 2020
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Offered by our partner MTEC - December
December 31, 2020
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January

New Year's Day
January 1, 2021
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Email Communication-Beyond The Basics ZOOM
January 13, 2021
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Webinar on Wednesday: How to Make High-Quality Connections - Creating an Energetic Workplace
January 13, 2021
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Managing the Employee Experience
January 14, 2021 to February 25, 2021
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Managing the Employee Experience
January 21, 2021
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Emotional Intelligence ZOOM
January 22, 2021
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Customer Service Professional Training
January 26, 2021 to January 27, 2021
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Webinar on Wednesday: Introduction to 7 Sacred Teachings - Guiding Leadership Principles
January 27, 2021
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Managing the Employee Experience
January 28, 2021
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Offered by our partner MTEC - January
January 31, 2021
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February

Leadership Conference
February 4, 2021
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Webinar on Wednesday: Empathy at Work - Developing Skills to Understand Other People
February 10, 2021
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Managing the Employee Experience
February 11, 2021
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Management vs. Leadership ZOOM
February 12, 2021
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Louis Riel Day
February 15, 2021
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Managing the Employee Experience
February 18, 2021
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Customer Service Professional Training
February 23, 2021 to February 24, 2021
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Webinar on Wednesday: Respect in Building Trust
February 24, 2021
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2020 MECCA Awards
February 25, 2021
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Managing the Employee Experience
February 25, 2021
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Offered by our partner MTEC - February
February 28, 2021
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March

Email Communication-Beyond The Basics ZOOM
March 2, 2021
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Webinar on Wednesday: Stress Busters
March 10, 2021
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Customer Service Professional Training
March 23, 2021 to March 24, 2021
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Emotional Intelligence ZOOM
March 24, 2021
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Webinar on Wednesday: Teams vs Groups - How to Create a Team Centered Environment
March 31, 2021
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Offered by our partner MTEC - March
March 31, 2021
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April

Good Friday
April 2, 2021
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CAM: Customer Relationship Management
April 7, 2021 to June 9, 2021
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CAM: Customer Relationship Management
April 14, 2021
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Webinar on Wednesday: Leadership in Hard Times - Leading and Succeeding in a Downturn
April 14, 2021
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Customer Service Professional Training
April 21, 2021 to April 22, 2021
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CAM: Customer Relationship Management
April 21, 2021
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CAM: Customer Relationship Management
April 28, 2021
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Webinar on Wednesday: Civility at Work
April 28, 2021
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Dealing With Difficult People
April 29, 2021 to April 30, 2021
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Management vs. Leadership ZOOM
April 30, 2021
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Offered by our partner MTEC - April
April 30, 2021
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May

CAM: Customer Relationship Management
May 5, 2021
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The 7 Sacred Teachings - Guiding Leadership Principles
May 6, 2021 to May 27, 2021
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CAM: Customer Relationship Management
May 12, 2021
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Webinar on Wednesday: Authentic Leadership - Becoming a Leader People Want to Follow
May 12, 2021
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The 7 Sacred Teachings - Guiding Leadership Principles
May 13, 2021
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Customer Service Professional Training
May 19, 2021 to May 20, 2021
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CAM: Customer Relationship Management
May 19, 2021
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Emotional Intelligence ZOOM
May 19, 2021
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The 7 Sacred Teachings - Guiding Leadership Principles
May 20, 2021
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Victoria Day
May 24, 2021
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Email Communication-Beyond The Basics ZOOM
May 25, 2021
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CAM: Customer Relationship Management
May 26, 2021
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Webinar on Wednesday: Boost Your Social IQ
May 26, 2021
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Dealing With Difficult People
May 26, 2021 to May 27, 2021
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The 7 Sacred Teachings - Guiding Leadership Principles
May 27, 2021
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Offered by our partner MTEC - May
May 31, 2021
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June

CAM: Customer Relationship Management
June 2, 2021
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CAM: Customer Relationship Management
June 9, 2021
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Webinar on Wednesday: Supporting Your People - Helping Team Members Achieve
June 9, 2021
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Coaching & Feedback
June 10, 2021
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Customer Service Professional Training
June 17, 2021 to June 18, 2021
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Management vs. Leadership ZOOM
June 17, 2021
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Annual General Meeting - members encouraged to attend!
June 23, 2021
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Dealing With Difficult People
June 24, 2021 to June 25, 2021
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Webinar on Wednesday: Effective Decision Making
June 30, 2021
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Offered by our partner MTEC - June
June 30, 2021
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July

Canada Day
July 1, 2021
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Summer Series - Building an Inspired Workforce
July 6, 2021 to August 24, 2021
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Email Communication-Beyond The Basics ZOOM
July 6, 2021
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Critical Thinking
July 8, 2021
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Summer Series - The Resilience Advantage
July 13, 2021
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Webinar on Wednesday: Action Centered Leadership - The Three Circles Model
July 14, 2021
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Social Intelligence
July 15, 2021
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Summer Series - The Future of CX
July 20, 2021
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Emotional Intelligence ZOOM
July 20, 2021
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Customer Service Professional Training
July 21, 2021 to July 22, 2021
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Summer Series - The Power of Influence
July 27, 2021
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Webinar on Wednesday: The Seven Transformations of Leadership - Developing Your Leadership Style
July 28, 2021
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Dealing With Difficult People
July 28, 2021 to July 29, 2021
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Teamwork Makes the Dream Work
July 29, 2021
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Offered by our partner MTEC - July
July 31, 2021
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August

Summer Series - Improving Employee Experience
August 3, 2021
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Elevated Communication Skills
August 5, 2021
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Summer Series - Mastering Virtual Training & Improving Remote Onboarding
August 10, 2021
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Effective Emails
August 11, 2021
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Webinar on Wednesday: What's Empathy Got to Do With It?
August 11, 2021
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Summer Series - Why taking responsibility is always the BEST Leadership
August 17, 2021
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Management vs. Leadership ZOOM
August 17, 2021
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Customer Service Professional Training
August 18, 2021 to August 19, 2021
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Managing Your Time
August 19, 2021
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Summer Series - Happiness Advantage
August 24, 2021
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Webinar on Wednesday: Avoiding Groupthink - Fatal Flaws in Group Decision Making
August 25, 2021
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Dealing With Difficult People
August 25, 2021 to August 26, 2021
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Offered by our partner MTEC - August
August 31, 2021
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September

Labour Day
September 6, 2021
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Webinar on Wednesday: Email Etiquette - Beyond the Basics
September 8, 2021
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Problem Solving and Decision Making
September 9, 2021
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Emotional Intelligence ZOOM
September 15, 2021
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Customer Service Professional Training
September 22, 2021 to September 23, 2021
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Webinar on Wednesday: Executive Presence - Building Belief in Your Leadership
September 29, 2021
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Offered by our partner MTEC - September
September 30, 2021
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October

CAM: Customer Relationship Management
October 6, 2021 to December 8, 2021
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Elevated Communication Skills
October 7, 2021
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Thanksgiving Day
October 11, 2021
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Email Communication-Beyond The Basics ZOOM
October 13, 2021
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CAM: Customer Relationship Management
October 13, 2021
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Webinar on Wednesday: The 4 Practices of Fish Philosophy
October 13, 2021
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Critical Thinking
October 14, 2021
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Customer Service Professional Training
October 20, 2021 to October 21, 2021
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CAM: Customer Relationship Management
October 20, 2021
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CAM: Customer Relationship Management
October 27, 2021
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Webinar on Wednesday: The Power and Practice of Civility
October 27, 2021
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Dealing With Difficult People
October 28, 2021
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Managing Your Time
October 28, 2021
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Offered by our partner MTEC - October
October 31, 2021
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November

Writing For The Workplace ZOOM
November 1, 2021
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CAM: Customer Relationship Management
November 3, 2021
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Emotional Intelligence ZOOM
November 3, 2021
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Social Intelligence ZOOM
November 5, 2021
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CAM: Customer Relationship Management
November 10, 2021
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Management vs. Leadership ZOOM
November 10, 2021
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Webinar on Wednesday: Overview of Train the Trainer
November 10, 2021
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Remembrance Day
November 11, 2021
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Customer Service Professional Training
November 17, 2021 to November 18, 2021
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CAM: Customer Relationship Management
November 17, 2021
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Teamwork Makes the Dream Work
November 23, 2021
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CAM: Customer Relationship Management
November 24, 2021
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Lateral Thinking Tools ZOOM
November 24, 2021
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Webinar on Wednesday: The Agile Leader
November 24, 2021
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Dealing With Difficult People
November 25, 2021
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Women in Leadership
November 25, 2021
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Offered by our partner MTEC - November
November 30, 2021
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December

CAM: Customer Relationship Management
December 1, 2021
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Customer Service Professional Training
December 2, 2021 to December 3, 2021
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CAM: Customer Relationship Management
December 8, 2021
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Webinar on Wednesday: Creating a Professional Development Plan
December 8, 2021
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Effective Emails
December 9, 2021
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Coaching & Feedback
December 14, 2021
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Dealing With Difficult People
December 15, 2021
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Christmas Day
December 25, 2021
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January

Customer Service Professional Training
January 5, 2022 to January 6, 2022
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Navigating Conflict
January 11, 2022 to January 11, 2021
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Webinar on Wednesday
January 12, 2022
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Elevated Communication Skills
January 18, 2022
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Dealing With Difficult People
January 20, 2022
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Webinar on Wednesday
January 26, 2022
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Problem Solving and Decision Making
January 27, 2022
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February

Writing for the Workplace
February 3, 2022
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Webinar on Wednesday
February 9, 2022
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Customer Service Professional Training
February 9, 2022 to February 10, 2022
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Managing Your Time
February 16, 2022
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Teamwork Makes the Dream Work
February 22, 2022
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Webinar on Wednesday
February 23, 2022
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Dealing With Difficult People
February 24, 2022
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March

Critical Thinking
March 2, 2022
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Customer Service Professional Training
March 9, 2022 to March 10, 2022
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Webinar on Wednesday
March 16, 2022
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Social Intelligence
March 17, 2022
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Dealing With Difficult People
March 24, 2022
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Coaching & Feedback
March 29, 2022
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Webinar on Wednesday
March 30, 2022
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Women in Leadership - the hope within!
November 25, 2021
(virtual event)

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MCCA Partners Partner Directory

MOGO

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Long Plain Employment and Training

Manitoba Public Insurance

Tribal Wi-Chi-Way-Win Capital Corporation

Red River College

Manitoba Institute of Trades and Technology

RAPID RTC

University College of the North

Workers Compensation Board of Manitoba

Market Force Information

Winnipeg Harvest Inc.

Qualico

BellMTS Smart Home

Canada Life

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eCom Customer Care

ORACLE

Manitoba Agricultural Services Corporation

CAHRD

City of Winnipeg Transit Plus

Provincial Health Contact Centre/Centre Provincial de Communication en Matière de Santé