
Empower your team to provide outstanding customer service.
We help your workforce reach their full potential with engaging in person or online training. We train thousands of employees every year for companies that take customer service seriously.
- 2022
- 2023
- 2024
- June
- July
- Aug
- Sep
- Oct
- Nov
- Dec
- Jan
- Feb
- Mar
- Apr
- May
- June
- July
- Aug
- Sep
- Oct
- Nov
- Dec
- Feb
June
July
August
September
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Building Better Supervisors - Day 1
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Customer Service Professional Training
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Building Better Supervisors - Day 2
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Skills for Managing Customer Service Performance
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Webinar - The Responsibility Assignment Matrix
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Building Better Supervisors - Day 3
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The ART of Coaching
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Building Better Supervisors - Day 4
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Call Centre Time Management
October
November
December
January
February
March
April
May
June
July
August
September
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Skills for Managing Customer Service Performance
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Diversity, Equity and Inclusion in the Workplace
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Dealing with Difficult People
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Webinar - Teamwork makes the Dreamwork
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How to build a culture driven team.
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Customer Service Professional Training
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Train the Trainer
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The 7 Sacred Teachings in Leadership Development
October
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Celebrate Customer Service Week with MCCA
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Transforming Customer Complaints into Opportunities
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5 Things your leader needs from you, but they probably don’t even realize it.
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Diversity, Equity and Inclusion in the Workplace
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leadHERship 2023
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Customer Service Professional Training
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Webinar - Boosting your Social Intelligence