Empower your team to provide outstanding customer service.
We help your workforce reach their full potential with engaging in person or online training. We train thousands of employees every year for companies that take customer service seriously.
- 2021
- 2022
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- May
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February
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Leadership Conference
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Webinar on Wednesday: Empathy at Work - Developing Skills to Understand Other People
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Managing the Employee Experience
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Management vs. Leadership ZOOM
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Louis Riel Day
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Managing the Employee Experience
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Customer Service Professional Training
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Webinar on Wednesday: Respect in Building Trust
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2020 MECCA Awards
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Managing the Employee Experience
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Offered by our partner MTEC - February
March
April
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Good Friday
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CAM: Customer Relationship Management
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CAM: Customer Relationship Management
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Webinar on Wednesday: Leadership in Hard Times - Leading and Succeeding in a Downturn
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Customer Service Professional Training
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CAM: Customer Relationship Management
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CAM: Customer Relationship Management
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Webinar on Wednesday: Civility at Work
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Dealing With Difficult People
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Management vs. Leadership ZOOM
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Offered by our partner MTEC - April
May
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CAM: Customer Relationship Management
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The 7 Sacred Teachings - Guiding Leadership Principles
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CAM: Customer Relationship Management
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Webinar on Wednesday: Authentic Leadership - Becoming a Leader People Want to Follow
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The 7 Sacred Teachings - Guiding Leadership Principles
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Customer Service Professional Training
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CAM: Customer Relationship Management
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Emotional Intelligence ZOOM
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The 7 Sacred Teachings - Guiding Leadership Principles
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Victoria Day
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Email Communication-Beyond The Basics ZOOM
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CAM: Customer Relationship Management
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Webinar on Wednesday: Boost Your Social IQ
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Dealing With Difficult People
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The 7 Sacred Teachings - Guiding Leadership Principles
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Offered by our partner MTEC - May
June
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CAM: Customer Relationship Management
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CAM: Customer Relationship Management
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Webinar on Wednesday: Supporting Your People - Helping Team Members Achieve
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Coaching & Feedback
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Customer Service Professional Training
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Management vs. Leadership ZOOM
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Annual General Meeting - members encouraged to attend!
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Dealing With Difficult People
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Webinar on Wednesday: Effective Decision Making
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Offered by our partner MTEC - June
July
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Canada Day
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Summer Series - Building an Inspired Workforce
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Email Communication-Beyond The Basics ZOOM
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Critical Thinking
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Summer Series - The Resilience Advantage
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Webinar on Wednesday: Action Centered Leadership - The Three Circles Model
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Social Intelligence
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Summer Series - The Future of CX
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Emotional Intelligence ZOOM
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Customer Service Professional Training
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Summer Series - The Power of Influence
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Webinar on Wednesday: The Seven Transformations of Leadership - Developing Your Leadership Style
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Dealing With Difficult People
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Teamwork Makes the Dream Work
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Offered by our partner MTEC - July
August
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Summer Series - Improving Employee Experience
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Elevated Communication Skills
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Summer Series - Mastering Virtual Training & Improving Remote Onboarding
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Effective Emails
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Webinar on Wednesday: What's Empathy Got to Do With It?
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Summer Series - Why taking responsibility is always the BEST Leadership
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Management vs. Leadership ZOOM
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Customer Service Professional Training
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Managing Your Time
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Summer Series - Happiness Advantage
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Webinar on Wednesday: Avoiding Groupthink - Fatal Flaws in Group Decision Making
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Dealing With Difficult People
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Offered by our partner MTEC - August
September
October
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CAM: Customer Relationship Management
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Elevated Communication Skills
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Thanksgiving Day
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Email Communication-Beyond The Basics ZOOM
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CAM: Customer Relationship Management
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Webinar on Wednesday: The 4 Practices of Fish Philosophy
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Critical Thinking
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Customer Service Professional Training
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CAM: Customer Relationship Management
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CAM: Customer Relationship Management
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Webinar on Wednesday: The Power and Practice of Civility
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Dealing With Difficult People
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Managing Your Time
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Offered by our partner MTEC - October
November
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Writing For The Workplace ZOOM
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CAM: Customer Relationship Management
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Emotional Intelligence ZOOM
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Social Intelligence ZOOM
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CAM: Customer Relationship Management
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Management vs. Leadership ZOOM
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Webinar on Wednesday: Overview of Train the Trainer
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Remembrance Day
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Customer Service Professional Training
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CAM: Customer Relationship Management
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Teamwork Makes the Dream Work
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CAM: Customer Relationship Management
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Lateral Thinking Tools ZOOM
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Webinar on Wednesday: The Agile Leader
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Dealing With Difficult People
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Women in Leadership
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Offered by our partner MTEC - November
December
January
February
March
April
May
June
July
August
September
November
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Manitoba Excellence in Customer Contact Achievement Awards
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2022 Webinars: You asked - and we have answered!LEARN MORE |
