Transforming Customer Complaints into Opportunities
Complaints are not to be feared! If handled with empathy, they are an opportunity to create stronger customer relationships and opportunities for improvement. In this course, you will explore the variety of causes of complaints, identify ways to neutralize negative attitudes and follow a process that deals with both the emotional and logical elements of complaints. You will create approaches to maintain a positive attitude, even when dealing with difficult people and difficult issues.
Topics covered:
- Causes of complaints
- Neutralizing negative attitudes
- Understanding your customer
- Emotional and logical elements of complaints
- Remaining positive
- Dealing with difficult people
Date: October 11, 2023
Time: 9:00 am to 12 noon | Virtual Delivery
Registration Fees:
Members: $99
Non-Members: $149
