The Art of Coaching
A key to successful contact center management is effective coaching. This course teaches how to become a successful coach. It covers coaching best practices, how to structure coaching sessions, techniques for doing side-by-side coaching, and methods to adapt your coaching style to specific employees. This course is designed for both those new to coaching and those more experienced in coaching who want to brush up their skills.
Date: September 21, 2022
Time: 9:00 am to 12 noon | Virtual Delivery