Supercharging your Digital Conversations - Manitoba Customer Contact Association

Supercharging your Digital Conversations

Supercharging your Digital Conversations (virtual):

Looking to create engaging conversations with your customers in live chat, email, SMS or social media that feel very genuine and not robotic?  This highly interactive three-hour workshop will help you lead with empathy, creating an emotional connection with your customer that reflects your brand tone of voice. Get ready for real-life hands-on application that includes individual feedback shared following the workshop.


Member pricing:

  • $69

Future member pricing:

  • $129

To register for this training contact [email protected]

Working Together!

This course is being delivered by our partner - leap2digital. More information on leap2digital can be sourced at

Transform your business through digital customer service strategy and execution.

We know it can be overwhelming to design an effective digital customer service strategy. But customers are demanding it and we can show you the way forward.  From live chat and social media support to community forums, messaging and email, we’re here to help you take a leap into digital. Are you ready to take the leap?

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