Summer Series - Mastering Virtual Training & Improving Remote Onboarding - Manitoba Customer Contact Association

Summer Series - Mastering Virtual Training & Improving Remote Onboarding

August 10

12:00 - 2:00 pm

Delivered Live Virtually

Mastering Virtual Training & Improving Remote Onboarding

The transition to remote work has exposed the many challenges and drawbacks of traditional lecture style training. ProcedureFlow’s VP of Product Management, Micah Peterson, leads this interactive session helping you to reimagine your organization’s training and onboarding programs. Dive into why scenario-based training is the future of contact centre training and discuss what other organizations are doing to make their remote onboarding successful.

Facilitator: ProcedureFlow

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