Summer Series - The Future of CX - Manitoba Customer Contact Association

Summer Series - The Future of CX

July 20 - 12:00 - 2:00 pm

Delivered Live Virtually

The Future of CX

Don’t let future shock happen to your Contact Center!

The last year-and-a-half triggered a bold leap into the future for most customer service-oriented organizations. Cloud contact centers, artificial intelligence, new digital channels - all were rapidly adopted to accommodate remote operating models and an unprecedented influx of customer requests. And to many people’s surprise, organizations started to quickly accrue returns on their investments. Turning these initial gains into long-term, sustainable benefits, however, requires a holistic view of the customer journey that not only includes the customer experience, but also the employee experience. Join this discussion with Talkdesk’s Kevin McNulty to learn how you can avoid future shock by unifying the CX experience and adopting new best practices.

Facilitator: Kevin McNulty, Director, Product Marketing Talkdesk

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