Social Media for Customer Service Fundamentals (virtual):
New to providing customer service in social media or keen to learn more about how to support your customer in social channels? This three-hour workshop will break down the mechanics of a great social conversation. Get answers to questions like when to use a canned message, how to move a conversation from public to private, what a great apology sounds like and walk away with a conversation framework to use immediately when supporting your customers.
Future member pricing:
To register for this training contact [email protected]
This course is being delivered by our partner - leap2digital. More information on leap2digital can be sourced at leap2digital.ca/our-story.
Transform your business through digital customer service strategy and execution.
We know it can be overwhelming to design an effective digital customer service strategy. But customers are demanding it and we can show you the way forward. From live chat and social media support to community forums, messaging and email, we’re here to help you take a leap into digital. Are you ready to take the leap?