Offered by our partner MTEC - October - Manitoba Customer Contact Association

Offered by our partner MTEC - October

Civility In Manitoba ZOOM
Date: Monday, October 4, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

If there’s one thing we can be sure of in life, it’s that there are always “interesting” situations we must manage.  Even in the most trying of times, our varying vantage points must always be grounded in one thing:  CIVILITY.  Through our conscious awareness, continuous acknowledgement and consistent effort, we can be the kind of Manitobans that measure up to our licence plates!

To register for this event contact [email protected] no later than September 27, 2021.


Advanced Facebook For Business ZOOM
Date: Wednesday, October 6, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Ready to go beyond the basics? This session will take you there through the use of Facebook Business Manager and advanced advertising techniques to leverage the power of the tool to reach the right audience, reduce ad spend and increase conversions.

  • Facebook Business Manager vs Business Suite what's the future?
  • Advanced advertising tips
    • Ad spend limits
    • Custom & lookalike audiences
    • Facebook retargeting
    • Split-test FB ads

To register for this event contact [email protected] no later than September 29, 2021.


Negotiating-Is That The Best You Can Do ZOOM
Date: Thursday, October 14, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

You negotiate every day, whether at the office or in your personal life. This session covers the negotiation process and provides an understanding of the principles of negotiation with customers, suppliers, competitors and internally with staff.

To register for this event contact [email protected] no later than October 7, 2021.


How To Handle Toxic Behaviour ZOOM
Date: Tuesday, October 19, 2021
Time: 9:00-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Employees who demonstrate toxic behaviour can poison the best work environment and derail teamwork and motivation – and the worst part is, you often don’t know that you’ve hired one until it’s too late. It’s the person who has a negative response to any new idea, who’s the first one out the door, who never volunteers to help out, who calls in sick often, who gossips, who complains, or who brings all of their personal problems to work! Getting rid of them may not be a quick and legal option. Or ignoring or containing them seldom works.  Managing the toxic employee can be one of the most challenging tasks you have to do each day. This session, through exercise and discussion, will explore some ethical strategies that might just work.

To register for this event contact [email protected] no later than October 12, 2021.


Marketing Your Business in Challenging Times ZOOM
Date: Wednesday, October 20, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

This is no doubt some businesses are being hit hard with the COVID-19 outbreak, and the future is full of speculation and uncertainty.

This session will provide you with strategies to gain and maintain momentum during challenging times, whether it be COVID-19 or other crisis that can potentially disrupt your revenue flow.

Topics of discussion will include:

  • Assess the market and adjust your strategy
  • Things to avoid
  • Get creative and take decisive action
  • Position your business for recovery

To register for this event contact [email protected] no later than October 13, 2021.


Innovation and Reinventing Your Business - Pivoting for the Short or Long Term Survival of Your Business ZOOM
Date: Monday, October 25, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Innovation and Re-invention: Pivoting is one of the hottest buzzwords as businesses try to find their way amid the current pandemic. This is not a buzzword session with quick fixes and a magic 3 step process to recovery. This session is about accurately understanding our current situation from multiple perspectives.

When things change, and everything does change, we need to assess the situation as best we can and have a Plan B.  We need to use our imagination and creative thinking to see a new way forward.

Every problem has a great opportunity on the other side of it.  This session is for Managers and Leaders facing significant challenges who are tasked with deciding what to do now.

This session has been customized specifically for Tourism Operators in Manitoba

To register for this event contact [email protected] no later than October 18, 2021.

The Math of Financial Statements CLASSROOM
Date: Tuesday, October 26, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

The class will discuss the content and structure of Balance Sheets and Income Statements; consider Assets and Liabilities, Revenue and Expense. We will complete an exercise to build these standardized measuring sticks of business activity and also perform mathematical analysis on completed statements to assist in understanding their value to business owners, executives and interested third parties.

To register for this event contact [email protected] no later than October 19, 2021.


Presentation Skills-Getting Your Message Across With Confidence CLASSROOM
Date: Wednesday, October 27, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Do you fear speaking in front of others? This workshop will help develop your confidence as a presenter who leaves lasting, positive impressions! Whether you are speaking with your frontline staff or sharing your ideas to colleagues in a staff meeting, you will learn the fundamental skills to speak confidently in front of any audience. Discover techniques to improve oral communication skills and get your message across with what works best for you. Learn to avoid common communication traps that detract from your message and keep the audience engaged. Overcome your fear and get your message across with confidence!

To register for this event contact [email protected] no later than October 20, 2021.


Developing A Policies & Procedures Manual ZOOM
Date: Friday, October 29, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Policies and Procedures are the missing ingredient in most businesses recipe for success. When you want to grow your business, increase your consistency, create a succession plan, smoothly handle turnover and transitions, outlast your competition, increase your teams’ engagement, and have the ability to stay ahead of faster cycle times in business. 80% of businesses don’t have detailed policies and procedures and 80% of businesses fail in the first two years. You will learn how to figure out what policies your business needs – and how to write effective business procedures.

To register for this event contact [email protected] no later than October 22, 2021.


Back to Calendar...

Women in Leadership - the hope within!
November 25, 2021
(virtual event)