Offered by our partner MTEC - May - Manitoba Customer Contact Association

Offered by our partner MTEC - May

Civility In Manitoba-Welcoming Safely Amid COVID-19 ZOOM NEW
Date: Monday, May 3, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

“Friendly Manitoba” can still be just that - even with the current crisis of the global pandemic.  With each of us slowly re-entering this new normal, our varying vantage points must always be grounded in one thing:  CIVILITY.  How we treat each other is of utmost importance as we increase our interactions:  not only with our neighbours, colleagues, and fellow Manitobans, but also with Canadians and eventually international tourists from around the world.  Our tourism industry is relying on you to be a model of who we are in this incredible province.  Through our conscious awareness, continuous acknowledgment and consistent effort, we can “welcome safely” by choosing civility in every interaction.  

To register for this event contact [email protected] no later than April 27, 2021.


Introduction to Facebook For Business ZOOM
Date: Tuesday, May 4, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

In this Level 1 (introductory) workshop, you will learn how to build, create, manage, maintain and advance a Facebook page for your business.  Some of the areas we will be covering include:

  • Basic overview of Facebook
  • Setting up a Business Page on Facebook – Review of important settings
  • Customize your page to “Stand Out from your Competition”
  • Tips to grow your audience and get more people to see your posts
  • Types of content to create, when to post and how often 
    • Feed vs stories, video, UGC, FB live, and more.
  • How to increase your followers/page likes
  • Introduction to advertising - types of ads, boosted posts, ad objectives and ad budgets
  • Facebook insights and analytics

To register for this event contact [email protected] no later than April 27, 2021.


Innovation and Reinventing Your Business - Pivoting for the Short or Long Term Survival of Your Business ZOOM
Date: Wednesday, May 5, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

Innovation and Re-invention: Pivoting is one of the hottest buzzwords as business try to find their way amid the current pandemic. This is not a buzzword session with quick fixes and a magic 3 step process to recovery. This session is about accurately understanding our current situation from multiple perspectives.

When things change; and everything does change;  we need to assess the situation and as best we can and have a Plan B. We need to use our imagination and creative thinking to see a new way forward.

Every problem has a great opportunity on the other side if it. This session is for Managers and Leaders facing significant challenges who are tasked with deciding what to do now.

To register for this event contact [email protected] no later than April 28, 2021.


Networking-The Power Of Connected People ZOOM
Date: Friday, May 7, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

This three hour training course was created to provide you with an understanding of how to work with the people you already know, how to meet the people who can help you most, and how to maintain your networks over time. The intention is to tap into what you already have and be a better Networker by being of service to others.

To register for this event contact [email protected] no later than April 30, 2021.


Possibilities at Work or is it Working on Possibilities ZOOM
Date: Monday, May 10, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Stories have the capacity to lift us out of our current situations and help us to understand challenges and successes in new and possibly different ways.  This workshop is an invitation to reflect on the stories of others and how they were able to catapult their way to personal and professional success.  We will discuss how we can weave their way of thinking into our own stories of success. 

We will examine the power of perception and how perception can both help or hinder the possibilities we see and the options we believe we have in our professional and personal lives.

We will explore curiosity, creativity and the art of tinkering as valuable skillsets and habits for problem finding as well as problem solving.

Learning and stretching outside our comfort zones and into a world of possibilities is a journey of the heart, mind, and soul.  It requires that we are kind to ourselves, stay focussed on our personal vision, provide a balanced diet of food for thought and cultivate a playful and compassionate spirit. 

To register for this event contact [email protected] no later than May 3, 2021.


Business Etiquette ZOOM
Date: Tuesday, May 11, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  
Description:

Business etiquette is critical to your professional success in any career you choose. This workshop will help you explore the etiquette that is expected and respected in your industry and organization.

To register for this event contact [email protected] no later than May 4, 2021.


Succession Planning-Who Will Run Your Business When You Can't ZOOM
Date: Wednesday, May 12, 2021
Time: 9:00am-12;00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

You may be a strong leader or working with a strong leader. When a strong leader "IS THE BUSINESS", it can be impossible to be away from the business, even for a short time.  Every business has a "Key Person" - usually the person who has the keys. How do you break free from being the business?  It starts with a short term succession plan for something as simple as an extended vacation and may involve something longer term. This session is a combination of Succession Planning and Risk Management for business owners, key management personnel, or employees that you would like to prepare to become managers . It includes a process for how to create and implement a short term succession plan, giving you the time away from the business and reducing the risk to the business.

To register for this event contact [email protected] no later than May 5, 2021.


Advanced Facebook For Business ZOOM
Date: Thursday, May 13, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Ready to go beyond the basics? This session will take you there through the use of Facebook Business Manager and advanced advertising techniques to leverage the power of the tool to reach the right audience, reduce ad spend and increase conversions.

  • Facebook Business Manager vs Business Suite what's the future?
  • Advanced advertising tips
    • Ad spend limits
    • Custom & lookalike audiences
    • Facebook retargeting
    • Split-test FB ads

To register for this event contact [email protected] no later than May 6, 2021.


How To Handle Toxic Behaviour ZOOM
Date: Friday, May 14, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

Employees who demonstrate toxic behaviour can poison the best work environment and derail teamwork and motivation – and the worst part is, you often don’t know that you’ve hired one until it’s too late. It’s the person who has a negative response to any new idea, who’s the first one out the door, who never volunteers to help out, who calls in sick often, who gossips, who complains, or who brings all of their personal problems to work! Getting rid of them may not be a quick and legal option. Or ignoring or containing them seldom works.  Managing the toxic employee can be one of the most challenging tasks you have to do each day. This session, through exercise and discussion, will explore some ethical strategies that might just work.

To register for this event contact [email protected] no later than May 7, 2021.


Taking Care of Your Mental Wellness During COVID-19 ZOOM
Date: Monday, May 17, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

Taking Care of Your Mental Wellness During COVID-19

According to the Centre for Addiction and Mental Health (CAMH), the pandemic is having a negative impact on Canadians’ mental health, with many seeing their stress levels double since the onset of COVID-19. People are struggling with fear and uncertainty about their own health and their loved ones’ health, concerns about employment and finances, and the social isolation that comes from public health measures. A recent poll found that 50% of Canadians reported worsening mental health since the pandemic began in March of 2020. This session will help participants:

  • Identify how your mental health is being impacted during the COVID-19 pandemic,
  • Take away coping strategies to manage anxiety about COVID-19,
  • How to address and support someone who may be experiencing mental health concerns, and
  • Know of the provincial-wide resources that are available to support Mental Health.

To register for this event contact [email protected] no later than May 10, 2021.


Ethical Decision Making & Leadership ZOOM
Date: Tuesday, May 18, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

This session is focused on how people make decisions and the role that ethics play in determining whether people accept and support your decisions. It is designed for individuals interested in their skill development as well as leaders responsible for the decisions of others.

To register for this event contact [email protected] no later than May 11, 2021.


Professionalism for Life & Career Success ZOOM
Date: Thursday, May 27, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

What does it mean to be a professional? Our employers don’t always tell us, but it’s clear that true professionals are the first to be considered for promotions or plum projects, and are consistently successful in their life and work. For some, professionalism means dressing well at work. For others it means doing a good job. But professionalism includes so much more. Professionals are the kind of people that others value and respect. In this hands-on workshop, learn about the qualities and characteristics of a professional. Explore the elements of professionalism and how it is “judged.” Discover your professional strengths, and learn strategies to build professionalism in areas where there is potential for you to grow.

To register for this event contact [email protected] no later than May 20, 2021.


Taking Back Control-Using Mindfulness To Cope With Challenging Situations ZOOM
Date: Friday, May 28, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Let’s face it. Life has its ups and downs.

When faced with a challenging situation, it’s normal to feel worry, anxiousness, fear or stress. But without proper tools to help us cope with hardships and acknowledge our feelings, they can start to affect our health and our mindset in ways we don’t always recognize.

In this session, you’ll learn:

·                The power of mindfulness and its benefits to your physical and mental wellbeing

·                How to acknowledge the stressors in your life and the effects they can have on your mindset

·                Mindfulness techniques to help you regain control and cope with challenging situations

To register for this event contact [email protected] no later than May 21, 2021.


Back to Calendar...

Women in Leadership - the hope within!
November 25, 2021
(virtual event)