Offered by our partner MTEC - March - Manitoba Customer Contact Association

Offered by our partner MTEC - March

Respectful Workplaces ZOOM
Date: Wednesday, March 3, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

We all deserve a respectful workplace. When people at work offend, embarrass or humiliate one another, it can damage ones dignity and well-being. Over time disrespectful behaviour in the workplace can lead to an unhealthy work environment and a high rate of turnover. This half day workshop will go over employer responsibilities, appropriate and inappropriate behaviours and the new legislative requirements surrounding Violence and Harassment. This workshop will provide participants with information and practical solutions to help implement and maintain a respectful workplace.

To register for this event email [email protected] no later than February 24, 2021.


Negotiating-Is That The Best You Can Do ZOOM
Date: Thursday, March 4, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

You negotiate every day, whether at the office or in your personal life. This session covers the negotiation process and provides an understanding of the principles of negotiation with customers, suppliers, competitors and internally with staff.

To register for this event email [email protected] no later than February 25, 2021.


Managing Mental Health in the Workplace ZOOM
Date: Wednesday, March 10, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

In a recent study, the Mental Health Commission of Canada found that in any given week, 500,000 Canadians do not go to work due to mental health challenges. There is significant evidence that poor mental health at work affects performance at both the individual and organizational level. This workshop is designed to assist leaders in addressing and promoting mental health and reduce stigma of mental illness in a workplace setting.  

The learning objectives will help participants:

  • Dispel myths of mental health challenges,
  • Identify how to recognize signs and indicators of mental health concerns in the workplace,
  • Increase confidence in managing employees experiencing mental health concerns, and
  • Support employees through reasonable accommodation when applicable.
  • COVID-19 Workplace Principles

To register for this event email [email protected] no later than March 3, 2021.


Selling Is For Everyone ZOOM
Date: Thursday, March 11, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Selling is for everyone. Selling used to be only for people who were “in Sales”. Get your Whole Team Selling! Your value comes down to what you contribute to the top and bottom line. This session explains the sales process and includes tools each person can use to influence and contribute to selling their products and services.

To register for this event email [email protected] no later than March 4, 2021.


Taking Care of Your Mental Wellness During COVID-19 ZOOM
Date: Monday, March 15, 2021
Time: 1:00pm-4:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

Taking Care of Your Mental Wellness During COVID-19

According to the Centre for Addiction and Mental Health (CAMH), the pandemic is having a negative impact on Canadians’ mental health, with many seeing their stress levels double since the onset of COVID-19. People are struggling with fear and uncertainty about their own health and their loved ones’ health, concerns about employment and finances, and the social isolation that comes from public health measures. A recent poll found that 50% of Canadians reported worsening mental health since the pandemic began in March of 2020. This session will help participants:

  • Identify how your mental health is being impacted during the COVID-19 pandemic,
  • Take away coping strategies to manage anxiety about COVID-19,
  • How to address and support someone who may be experiencing mental health concerns, and
  • Know of the provincial-wide resources that are available to support Mental Health.

To register for this event email [email protected] no later than March 8, 2021.


Introduction to Facebook For Business ZOOM
Date: Tuesday, March 16, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

In this Level 1 (introductory) workshop, you will learn how to build, create, manage, maintain and advance a Facebook page for your business.  Some of the areas we will be covering include:

  • Basic overview of Facebook
  • Setting up a Business Page on Facebook – Review of important settings
  • Customize your page to “Stand Out from your Competition”
  • Tips to grow your audience and get more people to see your posts
  • Types of content to create, when to post and how often 
    • Feed vs stories, video, UGC, FB live, and more.
  • How to increase your followers/page likes
  • Introduction to advertising - types of ads, boosted posts, ad objectives and ad budgets
  • Facebook insights and analytics

To register for this event email [email protected] no later than March 9, 2021.


How To Handle Toxic Behaviour ZOOM
Date: Thursday, March 18, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Employees who demonstrate toxic behaviour can poison the best work environment and derail teamwork and motivation – and the worst part is, you often don’t know that you’ve hired one until it’s too late. It’s the person who has a negative response to any new idea, who’s the first one out the door, who never volunteers to help out, who calls in sick often, who gossips, who complains, or who brings all of their personal problems to work! Getting rid of them may not be a quick and legal option. Or ignoring or containing them seldom works.  Managing the toxic employee can be one of the most challenging tasks you have to do each day. This session, through exercise and discussion, will explore some ethical strategies that might just work.

To register for this event email [email protected] no later than March 11, 2021.


Professionalism for Life & Career Success ZOOM
Date: Monday, March 22, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

What does it mean to be a professional? Our employers don’t always tell us, but it’s clear that true professionals are the first to be considered for promotions or plum projects, and are consistently successful in their life and work. For some, professionalism means dressing well at work. For others it means doing a good job. But professionalism includes so much more. Professionals are the kind of people that others value and respect. In this hands-on workshop, learn about the qualities and characteristics of a professional. Explore the elements of professionalism and how it is “judged.” Discover your professional strengths, and learn strategies to build professionalism in areas where there is potential for you to grow.

To register for this event email [email protected] no later than March 15, 2021.


Advanced Facebook For Business ZOOM
Date: Tuesday, March 23, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Ready to go beyond the basics? This session will take you there through the use of Facebook Business Manager and advanced advertising techniques to leverage the power of the tool to reach the right audience, reduce ad spend and increase conversions.

  • Set-up and use the FB Business Manager app
  • Advanced advertising tips
    • Ad spend limits
    • Custom & lookalike audiences
    • Facebook retargeting
    • Split-test FB ads

To register for this event email [email protected] no later than March 16, 2021.


Habits of a Winner-How to Stop, Start and Stick to Any Habit ZOOM
Date: Thursday, March 25, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Winners rely on a set of habits to generate predictable winning outcomes. In this session we will:

  1. define what winning means to you
  2. discover the habits that lead to winning
  3. document the steps to stop, start and stick to any habit

To register for this event email [email protected] no later than March 18, 2021.


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