Offered by our partner MTEC - February - Manitoba Customer Contact Association

Offered by our partner MTEC - February

Self Development & Awareness ZOOM
Date: Tuesday, February 2, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

The session covers the importance of personal development, considering background, feelings, triggers, desires and drive. Participants will learn to better understand self and better understand others, as well as identifying the needs of those they service.

This session will help people stop running on auto-pilot and recognize that self-management is in their own hands and should be an on-going endeavour to improve personal and professional relationships.

To register for this event please email [email protected] no later than January 26, 2021.


Networking-The Power Of Connected People ZOOM
Date: Wednesday, February 3, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

This three hour training course was created to provide you with an understanding of how to work with the people you already know, how to meet the people who can help you most, and how to maintain your networks over time. The intention is to tap into what you already have and be a better Networker by being of service to others.

To register for this event please email [email protected] no later than January 27, 2021.


Marketing Your Business in Challenging Times ZOOM
Date: Thursday, February 4, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

This is no doubt some businesses are being hit hard with the COVID-19 outbreak, and the future is full of speculation and uncertainty.

This session will provide you with strategies to gain and maintain momentum during challenging times, whether it be COVID-19 or other crisis that can potentially disrupt your revenue flow.

Topics of discussion will include:

  • Assess the market and adjust your strategy
  • Things to avoid
  • Get creative and take decisive action
  • Position your business for recovery

To register for this event please email [email protected] no later than January 28, 2021.


Generations in the Workplace ZOOM
Date: Friday, February 5, 2021
Time: 1:00pm-4:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

For the first time in recent history four generations of employees are represented in the workplace. Each generation brings its own set of values, belief, life experience and attitudes to the workplace. Differences in world view and work styles can contribute to misunderstanding, conflict and loss of productivity. This workshop will explore the implications to internal and external relationships in a multi-cultural and multi-generational workplace. Topics Covered - Define characteristics of generational values and behaviors - Identify common stereotypes and unconscious biases while responding to generational differences - Strategies for creating a motivated workforce - Improve different communication techniques - Enhance healthy workplace relationships

To register for this event please email [email protected] no later than January 29, 2021.


Developing A Policies & Procedures Manual ZOOM
Date: Thursday, February 11, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

Policies and Procedures are the missing ingredient in most businesses recipe for success. When you want to grow your business, increase your consistency, create a succession plan, smoothly handle turnover and transitions, outlast your competition, increase your teams’ engagement, and have the ability to stay ahead of faster cycle times in business. 80% of businesses don’t have detailed policies and procedures and 80% of businesses fail in the first two years. You will learn how to figure out what policies your business needs – and how to write effective business procedures.

To register for this event please email [email protected] no later than February 4, 2021.


Ethical Decision Making & Leadership ZOOM
Date: Thursday, February 18, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

This session is focused on how people make decisions and the role that ethics play in determining whether people accept and support your decisions. It is designed for individuals interested in their skill development as well as leaders responsible for the decisions of others.

To register for this event please email [email protected] no later than February 11, 2021.


Art of Communication ZOOM
Date: Friday, February 19, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

Surveys have shown that up to 80% of communication by humans is misunderstood to some extent. This presentation will demonstrate effective methods to improve the quality of communication and better connect with others. Participants will develop communication skills to save time and increase production.

By the end of the session, participants will be able to:

  • Understand and value the importance of effective communication
  • Communicate to lead others
  • Increase their level of listening in 6 ways
  • Identify 7 communication barriers and 7 enhancements
  • Read, interpret and respond appropriately to body language
  • Apply an " agree to disagree" tool without causing offense or resentment
  • Express opinions in an evidence- based manner
  • Implement a personal communications action plan

"Communication is an art. We are the artists. Pick up your paintbrush and enjoy." - Anonymous

To register for this event please email [email protected] no later than February 12, 2021.


Leading Remote Teams ZOOM
Date: Wednesday, February 24, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

Many people are still adjusting to working at home and at the same time leading teams remotely. This 3 hour training session will help you build your confidence and improve your ability to effectively lead and grow as a team while working remotely.

This session is geared to supervisors, but all people working from home will benefit from the training.

To register for this event please email [email protected] no later than February 17, 2021.


Possibilities at Work or is it Working on Possibilities ZOOM
Date: Thursday, February 25, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Stories have the capacity to lift us out of our current situations and help us to understand challenges and successes in new and possibly different ways.  This workshop is an invitation to reflect on the stories of others and how they were able to catapult their way to personal and professional success.  We will discuss how we can weave their way of thinking into our own stories of success. 

We will examine the power of perception and how perception can both help or hinder the possibilities we see and the options we believe we have in our professional and personal lives.

We will explore curiosity, creativity and the art of tinkering as valuable skillsets and habits for problem finding as well as problem solving.

Learning and stretching outside our comfort zones and into a world of possibilities is a journey of the heart, mind, and soul.  It requires that we are kind to ourselves, stay focussed on our personal vision, provide a balanced diet of food for thought and cultivate a playful and compassionate spirit. 

To register for this event please email [email protected] no later than February 18, 2021.


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