Offered by our partner MTEC - April - Manitoba Customer Contact Association

Offered by our partner MTEC - April

Presentation Skills-Getting Your Message Across With Confidence ZOOM
Date: Thursday, April 1, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Do you fear speaking in front of others? This workshop will help develop your confidence as a presenter who leaves lasting, positive impressions! Whether you are speaking with your frontline staff or sharing your ideas to colleagues in a staff meeting, you will learn the fundamental skills to speak confidently in front of any audience. Discover techniques to improve oral communication skills and get your message across with what works best for you. Learn to avoid common communication traps that detract from your message and keep the audience engaged. Overcome your fear and get your message across with confidence!

To register for this event contact [email protected] no later than March 25, 2021.


Gratitude-The New Essential, Transferable Skill ZOOM
Date: Monday, April 5, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

In good times and bad, gratitude is a way of life worth adopting to build strength, self-esteem and compassion while improving health, well-being, and professional and personal relationships. Leaders, decision-makers, employees and the self-employed, whether in the workplace or working remotely, will gain insight into the social, career, emotional, and personal benefits of gratitude. 

To register for this event contact [email protected] no later than March 29, 2021.


Respectful Workplaces ZOOM
Date: Tuesday, April 6, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

We all deserve a respectful workplace. When people at work offend, embarrass or humiliate one another, it can damage ones dignity and well-being. Over time disrespectful behaviour in the workplace can lead to an unhealthy work environment and a high rate of turnover. This half day workshop will go over employer responsibilities, appropriate and inappropriate behaviours and the new legislative requirements surrounding Violence and Harassment. This workshop will provide participants with information and practical solutions to help implement and maintain a respectful workplace.

To register for this event contact [email protected] no later than March 30, 2021.


Developing A Policies & Procedures Manual ZOOM
Date: Wednesday, April 7, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Policies and Procedures are the missing ingredient in most businesses recipe for success. When you want to grow your business, increase your consistency, create a succession plan, smoothly handle turnover and transitions, outlast your competition, increase your teams’ engagement, and have the ability to stay ahead of faster cycle times in business. 80% of businesses don’t have detailed policies and procedures and 80% of businesses fail in the first two years. You will learn how to figure out what policies your business needs – and how to write effective business procedures.

To register for this event contact [email protected] no later than March 31, 2021.


Self Development & Awareness ZOOM
Date: Thursday, April 8, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

The session covers the importance of personal development, considering background, feelings, triggers, desires and drive. Participants will learn to better understand self and better understand others, as well as identifying the needs of those they service.

This session will help people stop running on auto-pilot and recognize that self-management is in their own hands and should be an on-going endeavour to improve personal and professional relationships.

To register for this event contact [email protected] no later than April 1, 2021.


Assertiveness in the Workplace ZOOM
Date: Monday, April 12, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

Being assertive is a professional approach to self-confidence and is key to achieving goals while maintaining good working relations with others. In this workshop we will explore different forms of communication, describe the benefits of assertive behaviour in the workplace and develop strategies and skills to impact your success.

To register for this event contact [email protected] no later than April 5, 2021.


Stress -How It Affects Your Health & How To Deal With It ZOOM
Date: Wednesday, April 14, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Research studies suggest that work is the leading cause of stress. Prolonged stress can impair one's physical and mental health. In the workplace this can result in low productivity, high absenteeism, and can make one more susceptible to error or injury. All of this can come at a big cost-both to the individual and the employer.

In this session participants will learn how to:

  • Identify stressors in their life
  • Distinguish between healthy and unhealthy stress
  • Understand how prolonged stress can affect physical and mental well-being
  • Use tools and techniques to deal with stress

To register for this event contact [email protected] no later than April 7, 2021.


Ethical Decision Making & Leadership ZOOM
Date: Thursday, April 15, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

This session is focused on how people make decisions and the role that ethics play in determining whether people accept and support your decisions. It is designed for individuals interested in their skill development as well as leaders responsible for the decisions of others.

To register for this event contact [email protected] no later than April 8, 2021.


Possibilities at Work or is it Working on Possibilities ZOOM
Date: Friday, April 16, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Stories have the capacity to lift us out of our current situations and help us to understand challenges and successes in new and possibly different ways.  This workshop is an invitation to reflect on the stories of others and how they were able to catapult their way to personal and professional success.  We will discuss how we can weave their way of thinking into our own stories of success. 

We will examine the power of perception and how perception can both help or hinder the possibilities we see and the options we believe we have in our professional and personal lives.

We will explore curiosity, creativity and the art of tinkering as valuable skillsets and habits for problem finding as well as problem solving.

Learning and stretching outside our comfort zones and into a world of possibilities is a journey of the heart, mind, and soul.  It requires that we are kind to ourselves, stay focussed on our personal vision, provide a balanced diet of food for thought and cultivate a playful and compassionate spirit. 

To register for this event contact [email protected] no later than April 9, 2021.


Social Media Marketing Strategy ZOOM
Date: Monday, April 19, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

We all know we should be ‘doing’ social media but are you clear about, WHY you need to use it for your business? WHO your audience is? WHAT to share on WHICH tool(s) and WHEN?

In this 3-hour workshop you will learn some fundamentals of marketing and how social media fits in, as well as:

  • The social media landscape and business model
  • Why your business is using social media so you have a clear focus for each tool
  • Who is your ‘best’ audience – the basics PLUS using the power of machine learning to optimize reach
  • What, when and where to share – messaging, creative, timing and tool – finding the right balance with your (often limited) budget
  • Strategy execution (how to make it all happen) – Using SMM tools to lighten the load
  • Measuring your success with analytics
  • How to manage your reputation in a crisis situation

To register for this event contact [email protected] no later than April 12, 2021.


Courage, Confidence & Resilience ZOOM
Date: Wednesday, April 21, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Making the decision to do anything takes Courage to make that initial decision and seeing past the fear and triggering the initial action. Confidence is what we get when we repeat the action over and over , gaining competence until we achieve Mastery. Resilience is what lets us recover and get over minor setbacks, big obstacles and even traumatic experiences that we encounter along the way. Being our best takes Courage, Confidence and Resilience

To register for this event contact [email protected] no later than April 14, 2021.


Cultural Considerations in the Workplace ZOOM
Date: Thursday, April 22, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

This training is designed to educate your employees in the tourism industry on the multi-cultural and diverse population of Manitoba. The need to build cultural sensitivity and awareness is vital to your organization because it will open the doors to communication, customer service and growth. Topics Covered - Current immigration demographics impacting Manitoba - Learn your personal biases, values and assumptions and how it relates to cultural sensitivity - Positive impact of cultural sensitivity in building teams, everyday conversations, and in customer service - Communicating and interacting with multiple cultures.

To register for this event contact [email protected] no later than April 15, 2021.


Cultivating Better Boundaries To Enhance Personal & Professional Development ZOOM
Date: Friday, April 23, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

In this workshop, participants will explore:

  • The benefits of cultivating healthy personal and professional boundaries
  • The power of adopting a growth mindset to enhance personal development and workplace success
  • Some common traps and challenges in boundary setting
  • Strategies and resources to increase self awareness and cultivate greater happiness and better boundaries 

To register for this event contact [email protected] no later than April 16, 2021.


Stress Management In The Workplace ZOOM
Date: Monday, April 26, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

• The participant will learn how to manage and reduce stress for themselves, which will create a stress free work environment. • Feeling good physically and mentally will cut down needless absenteeism. • Understanding and utilizing Intelligence will increase co-operation and decrease conflicts among workers. • All of the above benefits will result in better work ethics among individuals and higher productivity for your organization. • Problem solving.

To register for this event contact [email protected] no later than April 19, 2021.


Staff Retention-How to Avoid Employee Turn-Over ZOOM
Date: Tuesday, April 27, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

This session will explain how to avoid employee turn-over, create an effective retention plan that helps you understand why employees stay or leave an organization and use that information to put in place a range of strategies to ensure your organization meets employees' needs and expectations. Make your business a place where employees enjoy working. If an employee enjoys their work, they will do a better job and it will be apparent to your customers. Your goal should be to have your employees be ambassadors for your company.

To register for this event contact [email protected] no later than April 20, 2021.


Introduction to Instagram For Business ZOOM
Date: Thursday, April 29, 2021
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

In this Level 1 (introductory) workshop, you will learn how to build, create, manage, maintain and advance an Instagram page for your business.  Some of the areas we will be covering include:

  • Basic overview of Instagram
  • Setting up a Business Page on Instagram
  • Customize your feed layout to inspire and show your personality
  • Tips to grow your audience and get more people to see your posts
  • Types of content to create, when to post and how often 
    • Feed vs Stories vs IGTV and Reels
  • How to increase your followers
  • Introduction to advertising - types of ads, boosted posts, ad objectives and ad budgets
  • Insta insights and analytics

To register for this event contact [email protected] no later than April 22, 2021.


Back to Calendar...

Women in Leadership - the hope within!
November 25, 2021
(virtual event)