Offered by our partner MTEC - April - Manitoba Customer Contact Association

Offered by our partner MTEC - April

Generations in the Workplace
Date: Wednesday, April 8, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  
Description:

For the first time in recent history four generations of employees are represented in the workplace. Each generation brings its own set of values, belief, life experience and attitudes to the workplace. Differences in world view and work styles can contribute to misunderstanding, conflict and loss of productivity. This workshop will explore the implications to internal and external relationships in a multi-cultural and multi-generational workplace. Topics Covered - Define characteristics of generational values and behaviors - Identify common stereotypes and unconscious biases while responding to generational differences - Strategies for creating a motivated workforce - Improve different communication techniques - Enhance healthy workplace relationships

To register for this event please email [email protected] no later than April 1, 2020.


Emotional Intelligence
Date: Monday, April 20, 2020
Time: 1:00pm-4:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  
Description:

Emotional Intelligence is the ability to manage ourselves and our relationships effectively by identifying, assessing, and managing the emotions of one's self, others, and groups. In this workshop, we explore the key components of emotional intelligence: Self-Awareness, Self-Management, Social Awareness, Internal Motivation and Social Skills

Gain a solid foundation of EI as we:

  • Define and discuss Emotional Intelligence (EI)
  • Self-assess your Emotional Intelligence while building EI skills
  • Discuss empathy and the importance of seeing multiple perspectives
  • Understand the Platinum Rule
  • Develop an action plan to work on Self-awareness and Emotional Intelligence

To register for this event please email [email protected] no later than April 13, 2020.


The Art of Email
Date: Tuesday, April 21, 2020
Time: 1:00pm-4:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  
Description:

What are your emails saying about you?
Email is the most common form of written communication used in offices today. And often, it’s the only opportunity we have to make a great impression. The typical business email user sends and receives over 100 messages each day, and writers need skill and strategy to ensure the message gets through.
In this hands-on workshop, we explore the “do’s and don’ts” of professional email. Discover writing and design tips and tricks to help your email messages stand out in today’s crowded information environment. Explore scenarios when email may not be the best way to communicate your message, and increase your chances of a great first impression by fixing common issues with grammar, spelling, and punctuation.

To register for this event please email [email protected] no later than April 14, 2020.


Instagram For Business
Date: Tuesday, April 28, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  
Description:

Instagram is a popular and powerful photo-sharing social tool that allows you to visually market your business to millions of users. In this introductory session, you’ll learn the basics of photo and video sharing, how to create beautiful and engaging content, and how to effectively reach existing and new audiences to market your business by visual storytelling. Some topics include:

·         Setting up an Instagram account

·         Creating a strong profile

·         Tips to create beautiful photos (including smartphones!)

·         How to grow your audience

·         Brainstorming post ideas

·         Posting schedules

·         Hashtags and Geo-tags

·         Instagram stories

·         Paid advertising with Instagram

To register for this event please email [email protected] no later than April 21, 2020.


Facebook for Business
Date: Wednesday, April 29, 2020
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST) 
Description:

In this workshop, you will learn all of the necessary tools to build, create, manage, maintain and advance a Facebook page for your business.  Some of the areas we will be covering include:

  • Basic overview of Facebook
  • Setting up a Business Page on Facebook
  • Customize your page to “Stand Out from your Competition”
  • Tips to grow your audience and get more people to see your posts
  • Types of content to create, when to post and how often 
  • How to increase your followers/page likes
  • Introduction to advertising on Facebook, including types of ads, boosted posts, ad objectives and ad budgets
  • Facebook insights and analytics

And so much more.  Learn from proven results that will attract your business to the right demographics while increasing your online notoriety.

To register for this event please email [email protected] no later than April 22, 2020.


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