Management vs. Leadership ZOOM - Manitoba Customer Contact Association

Management vs. Leadership ZOOM

Management vs. Leadership ZOOM
Date: Friday, December 11, 2020
Time: 1:00pm-4:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)
Description:

Walk away with an understanding of the importance of balancing tasks, process and people to achieve organizational and professional success. In this session you will assess your leadership style, discuss core leadership and professional competencies, and conduct a SWOT analysis.

 Learning Objectives:

·         Describe the difference between management and leadership

·         Identify your Leadership Style and how to adapt their style to the people they manage

·         Understand the characteristics of transactional versus transformational leadership

·         Assess competencies in relation to the leadership pyramid

·         Perform a SWOT analysis to develop an action plan to expand their leadership 

This session will be delivered as part of MCCA’s partnership with the MTEC.

To register for this event email [email protected] no later than December 4, 2020.

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