Leading During Crisis: What the Science Tells Us - Manitoba Customer Contact Association

Leading During Crisis: What the Science Tells Us


In times of crisis we can sometimes have knee-jerk reactions to things and be over responsive. Other times we may hide and under react.

In this two hour webinar, we explore the science of what happens to the human being when under threat, how to identify when you are in a heightened threat mode and what to do about it.

We will explore a well-known model to explain what we can do to better react more appropriately. We will also discuss how our employees may be feeling and how we can reduce their stress as we all lead during crisis. 

Topics Covered:

  • The threat response – levels of stress
  • Overview of the SCARF Model
  • Key components of the SCARF Model that are most important during the Covid-19 Pandemic Virus
  • Heart Brain Coherence and Optimal Brain Function
  • PFC versus the Limbic Activation System
  • Specific tools and ideas for mitigating the threat while creating a sense of community, distant socializing, and connection
  • Q and A

Your Presenters:

Michael Thompson BBA, ACC, HeartMath and Brain Based Coaching Certified. Managing Director North America

Michael is a senior Leadership Consultant and Coach with over 15 years experience working directly with clients in Canada, USA and Europe. 

Michael has a passion for assisting leaders in identifying stressors in the workplace. With solid science and heightened intuition Michael assists them in overcoming, building resiliency and thriving in times of change.

He will encourage vigorous conversation, heighten listening and an attitude of seek to understand before seeking to be understood.

Yvonne Thompson, MA, CPHR, SHRM-SCP, Founder and Managing Director Britain and Europe 

Yvonne has a Master of Arts in Leadership from Royal Roads University and has been leading transformation in organizations for over 30 years. She is passionate about transforming the leadership role and the creation of Purpose Driven, Values Based cultures that are life changing for the individual leader, their team and their organization.

When she is not leading the efforts in Britain and Europe she is a professional speaker and author of 3 books. 


What senior leaders have said:  

“I love Yvonne’s work, passion, energy and philosophy. I would recommend her programs with no hesitation. It has been fundamental to my personal and professional growth and shift in happiness. I learned key tools from Yvonne that I continue to use for myself and my team.”

Michelle Periera, VP Marketing and Communications, Habitat for Humanity Manitoba

“I was blown away by Yvonne’s presentation- she was a breath of fresh air and the highlight of the whole conference. I loved the way she was able to take concepts and recent findings in New World science and other fields and make them accessible and applicable. I have been able to use this information in my daily life at work and at home.  I would highly recommend her work.”

Richelle Starke, MTL AKINS LAW

Fee: $25 for partners | $50 for future partners
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