Handling Difficult Situations - Manitoba Customer Contact Association

Handling Difficult Situations

Date: Friday, December 13, 2019
Time: 9:00am-12:00pm
Length: 3 hours
Location: MTEC
Cost: $99.00 (plus GST)  

Sometimes you are faced with complaints or other challenging situations. How you handle those situations can make the difference between losing customers, or making them aware and appreciative of your professionalism, leaving them with a positive impression of your organization. It can also make a difference in your confidence and ease, making your work experience more rewarding. Topics Covered - identifying difficult situations within the workplace - recognizing the impact lost clients can have on our business - dealing with internal and external customers involved in difficult situations - using active listening skills to assess and handle various situations - handling your hot buttons more effectively - dealing with customer’s feelings and concerns - practicing service recovery

To register for this event please email [email protected] no later than December 6th, 2019.

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