Dealing with Difficult People - Manitoba Customer Contact Association

Dealing with Difficult People

Dealing with Difficult People (in person)

March 7, 2023

9:00 am to 12 noon

When it comes to dealing with difficult people, it can be tough to just “grin and bear it.” A really unpleasant person or interaction can linger in your mind, even when you’re not around them. Suppressing those interactions can start to take its toll on your mental health.

Many times, like at work, we have to be around these difficult people whether we want to or not. There are a few things, though, that we can do to lessen the impact that they have on us. Here’s the lowdown on not-so-nice people, how to spot them, and how to deal with difficult people — both in and out of the workplace.

Topics covered in this session:

What is civility anyway?

Is there a difference between being rude and just being mean, and why does it matter at work?

Defining professionalism

Recognizing your own rudeness

Strategies for addressing incivility in the workplace, including how to deal with difficult situations and customers


$99 members

$149 non-members

To register for this session contact [email protected]


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