Call Centre Emotional Intelligence - Manitoba Customer Contact Association

Call Centre Emotional Intelligence

Call Centre Emotional Intelligence

July 7, 2022

9 am to 12 noon

Why is emotional intelligence important for call center agents? How Does Emotional Intelligence Help You Be Successful? Companies that are committed to emotional intelligence outshine the competition. They constantly deliver better call center performance and provide excellent customer experiences.

Emotional Intelligence is the ability to manage ourselves and our relationships effectively by identifying, assessing, and managing the emotions of one's self, others, and groups. In this workshop, we explore the key components of emotional intelligence: Self-Awareness, Self-Management, Social Awareness, Internal Motivation and Social Skills

Gain a solid foundation of EI as we:

  • Define and discuss Emotional Intelligence (EI)
  • Self-assess your Emotional Intelligence while building EI skills
  • Discuss empathy and the importance of seeing multiple perspectives
  • Understand the Platinum Rule
  • Develop an action plan to work on Self-awareness and Emotional Intelligence


$99 members

$149 non-members


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