Building Successful Supervisors - Manitoba Customer Contact Association

Building Successful Supervisors

The Building Successful Supervisors curriculum is a workshop designed to develop skilled, efficient and effective supervisors. It includes the following sessions:
  • Coaching Workers to Peak Performance
  • Facilitating Teamwork
  • Qualities of an Effective Supervisor
By the end of Coaching Workers to Peak Performance, you will:
  • Understand the attributes of an effective coach and your skill level related to these attributes.
  • Have a defined process to coach employees to peak performance.
  • Be equipped to analyze employee performance objectively.
  • Understand the steps in conducting a coaching session.
By the end of Facilitating Teamwork, you will:
  • Be able to explain the benefits of creating a cohesive team.
  • Understand the stages of team development and the corresponding supervisor behaviours that are most productive in each stage.
  • Have a three stage process to resolve team conflicts.
By the end of Qualities of an Effective Supervisor, you will:
  • Know the key skills and attributes of an effective supervisor.
  • Be capable of assessing your strengths as a supervisor and identify the skills you want to develop.
  • Be able to define employee engagement and identify strategies for enhancing it.
  • Identify strategies to support employees at each phase of the chage cycle.


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