Customer Contact Professionals

By attending a workshop, you can expect to gain:

• Tools and techniques to be more efficient and effective in your current and future roles.
• New and upgraded skills, best practices, and strategies that you can begin to use the minute you get back to your office and share with your colleagues.
• Increased productivity and effectiveness.
• Up-to-date trends and developments in the workplace.
• Fresh ideas and insights gained from networking with other like-minded professionals across Canada.

Certificate in Applied Management

This Industry certification offered in partnership with University of Manitoba, Extended Education gives access to those interested in future growth as leaders in customer service management. You will gain the knowledge to become an effective leader and the fundamentals in contact centre operations and customer relationship management.

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Leadership Development

Within our courses you will find the tools to identify and apply your talents, strengths, and competencies while creating a personal action plan for professional success.  Learn how to evaluate skills, strengths and aptitudes of the talent in your organization while facilitating the execution of your company’s vision and goals.

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Customer Service Professional

We are passionate about customer service. Each of our training options provide tools and strategies such as emotional intelligence and savvy communication to handle any situation with sophistication. Enhance employees existing skill set and improve your business performance and sales revenue. 

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Train the Trainer

Are your trainers achieving the desired results? Adults have different learning expectations. This course explores the fundamentals of adult learning to help develop your understanding of how to create training programs that allow the adult learner to be successful and further enhance their training skills.

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Top 5 Essential Skills

Find the right path to customer service employment. Working in collaboration with our Partners we have identified 5 essential skills to starting a career in the dynamic customer contact industry. The course curriculum has been created and supported by the Industry.

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Leading with 7 Sacred Teachings

This 8 part series is designed for leaders with a focus on collaboration towards return to Indigenous values through the 7 Sacred Teachings.  Each session will provide insight on how to use these teachings as guiding principles in leadership.

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Personalized Learning

Our PROGRAMS have been created with flexibility in mind. We recognize that in today’s workplace one size does not fit all. That’s why we have developed sessions that can be adapted to best suit your workplace requirements -

• Classroom
• On site at your location
• Webcast
• Webinar
• Lunch & Learn

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Explore our training solutions and create your action plan for success. 

For more details contact Carmen Ferris at [email protected].

THINK, a division of MCCA, was established to meet the growing demands of our customers. Over twenty years ago, we began delivering quality training for the Customer Contact Centre Industry. Our reputation for developing engaging and effective training is recognized by a variety of industries and the demand for our services continues to grow. We believe all organizations benefit from investing in continuing professional and personal development opportunities.

Let us help you and your team - connect with knowledge.