As a Roadside Rescue Agent working from the comforts of your own home, you will provide heroic customer service assistance while working in an environment that fosters camaraderie and self-development - you will feel proud you are part of our team!
*Must be in the following provinces: AB, BC, MB, NB, NS, ON, SK
**Fluency in French is Required**
What is in store for you?
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Work from home – no commute and a better work-life balance
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3 weeks paid time off annually because you deserve that rest and relaxation
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Fun and comprehensive fully paid virtual training
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Tuition reimbursement
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Extra earnings potential with attendance and performance premiums
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Benefits including medical, dental, vision and an employee assistance program
A typical day at work
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Field incoming calls from members who need help with roadside assistance
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Actively listen and calmly respond to calls by asking relevant probing questions and keeping organized records of details, locations, and needs
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Find and contact the nearest service provider and relay detailed information to the members
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Read maps, find routes, locations, and addresses across different media
What are we looking for?
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Proven effective oral and written communication skills is required
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Fluency in both English and French
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Strong attention to detail and time management skills
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Excellent technology skills and ability to multi-task
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Understanding of metrics-driven environment
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A dedicated space where you can take phone calls without background interference
Computing Requirements
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Reliable internet speed and broadband connection (5 Mbps download, 2.5 Mbps upload)
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Hard-wired or ethernet connection to the internet during your shift
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A Windows laptop or a desktop
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At least 1 extra monitor (minimum of 19" in size)
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A wired USB headset with a mute button for both training and live customer handling
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Smartphone to be able to log into our system
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Updated anti-virus software. No need to look - you can find and download the required antivirus software here: https://skybridgeamericas.applicantpro.com/pages/antivirus/
For Technical requirement recommendations and further information please visit: https://skybridgeamericas.applicantpro.com/pages/workfromhome/
Why Skybridge Americas?
We are a people-driven company delivering great experiences every day for some of North America's best-known brands. We're a team of highly skilled, customer-focused problem solvers, providing world-class customer contact services. Because people are at the core of what we do, we work hard at providing an environment for our employees where they feel valued and inspired. By joining us, you will be part of a team that supports your progress and success within the organization.
Learn more about us: https://www.skybridgeconnections.com/careers
Equal Opportunity Employer
Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
