The Circles of Concern and Influence - Manitoba Customer Contact Association

The Circles of Concern and Influence

Let’s face it, life can be challenging. We all have things in our life that challenge us – whether it is people, situations or the environment we live in.

This is one of those lessons that is so painfully obvious it’s difficult to understand why anyone would bother to teach it. If we truly can’t change something then why would we ever spend any time on it? And yet, if you’re human, you know all too well that we spend a disproportionate amount of time thinking and acting on things that are fundamentally outside of our control.

This element of human nature can have distracting and damaging consequences. As human beings, we have the capacity to be proactive. We can focus on the things that we can actually do something about, or we can add to the stress in our lives by worrying and fretting over the things we have no control over.

The Circle of Concern vs The Circle of Influence

The “Circle of Concern” includes the wide range of concerns you have in the world, your work and life – including health, family, finances, the economy, national debt etc. Everything you include inside the circle is a concern and matters to you and everything outside the circle is of little or no concern to you.

The challenge with the Circle of Concern is you start to realize that some of the things you find yourself concerned about are outside of your control and some are inside your realm of control.

Some questions for you to consider:

1. Where are you currently spending the majority of your focus & time? In the circle of concern or influence?

2. Are you currently being as personally effective as you can in your life?

3. What strategies or tools could you use to help you focus on the things you can control and transform your life?

4. What can you do today to expand your Circle of Influence to build more positive energy in your life and at work?

For more details on this subject matter or interested in joining one of our training sessions just [email protected]

The MCCA Team, because we are here to help!