State of Training in the Contact Centre Space - Manitoba Customer Contact Association

State of Training in the Contact Centre Space

Session brought to you by ProcedureFlow

Description: How are contact centers training and onboarding agents in a post-pandemic world, and what does the future of contact center training look like?

Find out in this interactive session featuring the top minds of the contact center industry. We’ll share the latest data on training such as average training and nesting duration, training results, and the greatest training challenges contact centers are facing. You’ll get the chance to hear from a panel of experts as they break down the latest trends and share their own experiences training over the past year. As a thank you for attending, you’ll get an exclusive first look of ProcedureFlow’s report: The State of Contact Center Training 2021.

Registration link with more details: