Sales Support Specialist
Scootaround is looking for a Sales Support Specialist to join our Sales team and help us achieve our goals! As an integral part of the sales team, you will be a key point of contact for our customers and assist with monitoring and responding to customer sales and service-related inquiries and issues. You are tech-savvy with a strong eye for detail, committed to achieving 100% customer satisfaction and enjoy working in a team environment.
What You Will Do
- Communicate with customers and manufacturers on sales & service-related inquiries and issues through phone, email, Scootaround live chat and website (no cold calling).
- Prepare customer quotes and process sales orders in company system(s).
- Handle service-related questions and follow-ups with existing clients re tracking information, warranty-related questions, parts ordering, shipping and returns process.
- Maintain accurate manufacturer pricing and policy information. Update manufacturer notices re back-orders/shipping delays and communicate changes to sales team.
- Maintain accurate database of lead tracking sheets (CSR forms, test drives, etc.).
- Other duties as assigned.
Knowledge, Skills & Abilities
- Experience in an administrator or customer service role.
- Exceptional customer service and interpersonal skills (listening, courteous, professional).
- Highly effective organizational skills.
- Strong attention to detail to enter customer data with accuracy.
- Comfortable with technology demonstrated through educational or hands-on experience. MS Office (excel) and other office programs.
- Experience with CRM software such as Salesforce or HubSpot an asset.
- Excellent benefits package.
- Competitive hourly wage.
- Fun, flexible, team-oriented environment.
- Work remotely temporarily due to Covid-19.
- Available to work an 8.5-hour schedule from Tuesday - Saturday.
How to Apply
If you thrive on helping people, think about choosing a career where you will have the opportunity to connect with people in challenging situations.
- We thank all applicants, but only those selected for an interview will be contacted.