Mogo Product Specialist - MOGO - Manitoba Customer Contact Association

Mogo Product Specialist - MOGO

Mogo (TSX: MOGO; NASDAQ: MOGO) — a financial technology company — offers a finance app that empowers consumers with simple solutions to help them get in control of their financial health and be more mindful of the impact they have on society and the planet. We all know it’s time to do things differently. It’s time for a new way to manage our money, one that’s inclusive and sustainable. One that takes into account our financial health, the planet’s health and the health of our society. At Mogo, users can sign up for a free account in only three minutes and begin to learn the 4 habits of financial health and get convenient access to products that can help them achieve their financial goals and have a positive impact on the planet including a digital spending account with Mogo Visa* Platinum Prepaid Card featuring automatic carbon offsetting, free monthly credit score monitoring, ID fraud protection and personal loans. The Mogo platform has been purpose-built to deliver a best-in-class digital experience, with best-in-class products all through one account. With more than one million members and a marketing partnership with Canada's largest news media company, Mogo continues to execute on its vision of becoming the go-to financial app for the next generation of Canadians. To learn more, please visit mogo.ca or download the mobile app (iOS or Android).

Ready to become a Mogo product know-it-all? Based out of our Winnipeg office (but remote right now!), the Mogo Product Specialist (CSR) is our member’s go-to for any and all questions pertaining to Mogo’s suite of products. In this role, we are looking for individuals with excellent communication skills (both written and verbal), a genuine passion for leading edge technology, and the ability to thrive in a fast pace of ever-changing processes and products. 

What you’ll do: 

  • Deliver outstanding customer service through primarily live chat and email, along with the occasional use of social media and phone calls 
  • Use technology and social media platforms effectively to communicate with members 
  • Maintain a high degree of professionalism in all communication 
  • Ensure MogoMembers are educated about Mogo’s entire suite of products and understand the benefits
  • Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements

What you’ll need: 

  • A genuine passion for Mogo’s products and services 
  • The ability to convey enthusiasm over any medium (chat, email, phone)
  • Open availability to work full time day, evening, and weekend shifts as required
  • Reliable internet connection and a quiet, private place to work from home (for the time being)
  • Ability to work in a fast-paced dynamic organization, with a focus on flexibility to keep up with changes
  • Intermediate experience using multiple computer systems such as Excel, PowerPoint, Word, and Outlook
  • Tech savvy, comfortable navigating and working with smart phones, computers, tablets etc
  • Experience working in a call center environment a plus 
  • Experience working in a remote environment is an asset 

Note: This is a Winnipeg based role

Apply Here