Member Service Representative - Steinbach Credit Union - Manitoba Customer Contact Association

Member Service Representative - Steinbach Credit Union

Description

As a Member Service Representative you will promote deposit products and services to our members and potential members through needs based selling.  You will respond to member inquiries, analyze their needs and assist our members and potential members to find the product or service which best meet those needs.

Specific Responsibilities:  

  • Provide courteous service, assist members with financial inquiries, and promote credit union products and services to members
  • Assist members at the front counter on a variety of products and services including, but not limited to: money orders, safety deposit box rental and access, certified cheques, stop payments, travel insurance, cheque orders, ATM cards, CU by Phone, Member Direct, MasterCard and Visa, direct deposit, term deposits and address changes
  • Advise SCU members and prospective members on SCU accounts, registered products and business accounts

Qualifications: 

  • A grade 12 diploma with 2 years of post secondary education (i.e. Business Administration diploma), plus 1 to 3 years of job related experience, or an equivalent combination of education and experience
  • Sales experience
  • Demonstrates excellent customer service, communication, problem solving and interpersonal skills
  • Proficient with Microsoft Word and Excel
  • Credit union experience & bilingualism are both assets

Closing Date: August 22, 2021

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