MCCA is excited to welcome Talkdesk as a new member.
Who we are:
A New Approach to an Old Problem
At Talkdesk we have a bold mission: To offer a better way for organizations to unlock the promise and potential of great customer experiences.
We’re taking a new approach to an old problem.
Great customer experience (CX) often begins with highly-prepared customer support agents. When a customer calls, your support agents should know who they are, what they are calling about, which product they purchased and more. Talkdesk has been revolutionizing the customer service market for the last 10 years by offering the industry’s first and only modern, global end-to-end customer experience solution. We have representation across Canada and are focusing significant investment here to help our Canadian CX providers achieve what other global clients have, by partnering with Talkdesk. By combining enterprise performance at scale with consumer simplicity, CX Cloud allows you to easily adapt your contact center operations to the evolving needs of your customers and your teams, resulting in increased productivity, customer satisfaction, and revenue impact.
We are passionate about helping our customers drive success in their business, by partnering with our CX Strategy Team, to assist in building a business case for CX transformation or refinement. Talkdesk will provide a robust set of deliverables (including an industry benchmark report, a business process maturity assessment, a roadmap of recommendations to achieve your desired business outcomes and a financial analysis tailored to your organization) - all at no cost other than your time.
Understanding where to start evaluating your customer experience and your contact centre effectiveness can be a challenge which is why we are providing a complimentary benchmarking tool and the support of our CcaaS experts here in Canada. We are looking forward to connecting with you and doing a pulse check on your contact center - click to connect with us today.