Thank you -
It’s an exciting time for the customer contact Industry in Manitoba as we continue to grow and adapt as well as be responsive to the ever-changing business landscape that we work in. Our organization is confronting a time of many changes and we’re meeting these changes during a time of global change. The field of customer service is an exciting area in which to work/study/play, and we’ll continue to meet and bring inspired people together in forums like this, to ensure MCCA remains at the cutting edge.
It’s an exciting and inspiring time for women; more than ever, women are striving to be stronger, more confident, and reach higher goals, both personally and professionally. We garner insights from attendees on the challenges they face in today’s world, the confidence every woman should have, and future career growth.
This event provides an invaluable opportunity to listen to industry leaders as they share best practices and insights to help women in leadership roles become more effective leaders and be on top of their game.
We’re transforming the way we operate to continuously improve our ability to achieve our global outcome - working for a stronger and more successful customer contact Industry. Our employees and partners have continued to meet the challenges of our field and to excel despite setbacks over the past few years. We should all be very proud of where we are today and excited about where we are headed.
I’d like to thank each of you for attending our conference and bringing your expertise to our gathering. You, as organization leaders, have the vision, the knowledge, the wherewithal, and the experience to help us pave our way into the future. You are truly our greatest asset today and tomorrow, and we could not accomplish what we do without your support and leadership.
My personal respect and thanks go out to all of you.
Kevin Shaw, MCCA Board of Directors Chair