Insurance Advisor, Service - Petline Insurance - Manitoba Customer Contact Association

Insurance Advisor, Service - Petline Insurance

Job ID : 5027
Category : Petline Insurance
Brand : Petline
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Winnipeg, Canada

LOVE WHAT YOU DO

Around here, every day is “bring your pup to work” day. That’s because to us, pets are like family. Enjoy helping thousands of pet owners across the country while advancing your career in a culture that’s collaborative, empowering, and rewarding. If Petline sounds like your kind of place, come unleash your ambition with us. 

Petline is part of Definity, a Canadian, multi-channel, property and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

What can you expect in this role?

Do you just ADORE animals as much as we do? Are you passionate about promoting quality care and wellness for people’s pets? Do you want to be a part of a culture that’s transforming the perceived value of pet insurance? If you answered yes then we have just the opportunity for you!

  • Assist customers with policy and claims-related inquiries
  • Up-sell/retain pet health insurance policies with existing customers
  • Respond to, advocate and resolve customer inquiries regarding policy details and claims, in collaboration with functional specialists in Customer Care, Claims and Underwriting
  • Capture notes on customer interactions using in-house system and following up with customers to obtain accurate information
  • Collaborating with Quality Assurance team on continuous improvement of service and sales protocols and standards
  • Recommend and up-sell policies, focusing on retention and growing the customer base to meet established targets and the customer’s needs
  • Promote and educate prospective customers via inbound, outbound and online programs

What do you bring to the role?

  • High school diploma or equivalent combination of education and experience
  • You have strong verbal and written communication skills
  • You’re well versed in navigating multiple computer programs at once
  • You’re committed to achieving individual and team goals
  • You have proven ability to recognize sales opportunities in a contact center environment
  • General Insurance License, Level 1 OR Level 2 is an asset
  • Bilingual (English/French) required

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected]

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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February 24, 2022

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