Inbound Customer Service Representative - TWCC - Manitoba Customer Contact Association

Inbound Customer Service Representative - TWCC

Job details

Salary
$14 an hour
Job type
Full-time

Benefits

Pulled from the full job description
On-site parking

Full Job Description

Work setting

  • Urban area

Tasks

  • Access and process information
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Maintain records and statistics
  • Receive and log complaints

Computer and Technology Knowledge

  • Internet
  • MS Outlook
  • MS Windows
  • MS Word

Security and safety

  • Basic security clearance
  • Bondable
  • Credit check
  • Criminal record check

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Overtime required
  • Repetitive tasks
  • Work under pressure

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Screening questions

  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?

Financial benefits

  • Bonus

Long term benefits

  • Group insurance benefits

Other benefits

  • Free parking available
  • On-site amenities
  • Team building opportunities

MORE DETAILS

MANITOBA CUSTOMER CONTACT presents

October 5, 2022