NOW is the time to align your training programs that support employment opportunities within the customer contact Industry in Manitoba.
Labor market information indicates the customer contact Industry in Manitoba will be looking to employ 8000+ individuals over the next 2 to 4 years. Find the right path to employment with our "Top 5 Skills to Employment" training program. Providing participants with the right tools to support employment in the customer contact Industry is important to us and to you.
Training program includes 5 courses: Telephone Communication, Email Communication, Dealing with Difficult Customers, Time Management and Computer Technology.
Each course consists of 6 learning hours delivered in 2 three-hour sessions. Learning opportunities can be provided in several formats – face to face, webinar and pre-recorded videos. Certificates of completion are provided with the successful completion of each course as well as a graduating certificate if all 5 courses are successfully completed.
Delivering these types of courses already to your participants?
We would like to emphasize that this course curriculum has been created and is supported by the Customer Contact Industry. Providing your participants with the best tools to support employment in the Customer Contact Industry is important to us and to you. Who do we partner with? For more information visit: http://www.mcca.mb.ca/member-directory.
Find the right path to employment with our Partners. For more information contact [email protected].