Emerging Leaders Certificate Program - Manitoba Customer Contact Association

Emerging Leaders Certificate Program

Develop your career path and be better equipped to make informed business decisions while building credibility with your teams.

The Emerging Leaders Certificate Program helps leaders of all levels of experience deal with the constant changes in today's fast-paced Call Centre workplace. This certificate program builds skills in the areas of coaching, communication, personal effectiveness, and professional skills. 

The flexibility of this certificate makes it ideal for aspiring, new and developing leaders. Students are encouraged to build their own certificates by selecting courses that not only meet the requirements of the program, but at the same time meet their own career needs.


To learn more, contact MCCA at [email protected] to arrange your "ELCP" training course.