Customer Service Representative - Cabela's - Manitoba Customer Contact Association

Winnipeg MB Canada - Corporate Canada

Customer Service Representative

CANADA CUSTOMER SERVICE DIRECT

Job Description

At Cabela's we passionately serve people who enjoy the outdoor lifestyle by delivering innovation, quality and value in our products and services. Live... Dream... Work the Adventure!

Summary:
Reporting to the Call Centre Supervisor, our Customer Service Representatives are responsible for providing legendary customer service when answering customer phone calls to process orders, answer general inquiries and address customer issues in an inbound call centre environment. 

Responsibilities:

  • Process customer orders 
  • Troubleshoot to resolve customer order issues and escalate priority customer issues as required
  • Provide customers with product and service information
  • Research requested information using available resources
  • Follow up on customer calls when necessary
Requirements:
  • Professional telephone etiquette
  • Strong verbal communication skills
  • Strong customer service, problem-solving, and interpersonal skills
  • Basic computer skills
  • Must have open availability to work a variety of shifts
  • Ability to speak French is an asset
  • Previous customer service, call centre, or sales experience an asset
Call Centre Hours of Operation:
  • Monday to Friday: 7:00am – 9:00pm
  • Saturday, Sunday, & Holidays: 8:30am – 5:00pm
Interested candidates should submit their resume to www.cabelas.ca/careers.
We thank all applicants, however, only those selected for further consideration will be contacted.

Auto req ID

54154BR