Customer Service Representative - Bilingual - CWB National Leasing - Manitoba Customer Contact Association

Bilingual Customer Service Representative

Role Specifications

12 Month Term Position

Flexible Work Arrangements (FWA) & Hybrid Work Environment Options

For additional information, please contact the recruiter for a complete job description.

CWB National Leasing. Equipping your business for growth. 

CWB National Leasing is Canada's largest and longest-standing equipment financing company – helping business customers secure equipment with our full range of financing services in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries.  We're Canada's equipment financing experts!

The opportunity

Our Bilingual Customer Service Representatives are the face and voice of CWB National leasing providing internal and external customers service and solutions. Whether connecting over the phone, virtually 2D screen-to-screen or via email, our customer service team oversees any updates or changes to lease and contact information.

The day-to-day

Customer service. Lease administration. Process optimization.

Execute exceptional customer service. Effectively and efficiently respond or resolve all customer inquiries and concerns in a professional and respectful manner. Manage visitors and telephone calls with a sense of urgency. Exercise discretion and respect the confidentiality of all customer and vendor transactions

Perform complex lease processes. Enter credit applications, process information or documentation requests, verify lease information and generate and distribute lease documents as required. Adjust customer accounts while following policies and guidelines.

Administer customer files. Update and process name changes, new lessees, address changes, banking information, etc. as requested by customers.

Process optimization. Review all customer inquiries and cancelations for learnings and future optimization of internal processes. Identify opportunities to enhance internal processes, products, and services. Collaborate with customer service team to deliver best in class service.

Foundational knowledge and experience to grow from

You are bilingual (French & English)  and possess a high-school diploma with 1+ years of experience in customer service or office administration. Any financial work experience or knowledge is considered an asset!

Skills and competencies that will take you further

Customer focused. Service orientated. Administratively proficient.

Customer focused: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner.

Adaptable: Are comfortable working in a high-volume, fast paced setting where you are required to identify and respond to changes quickly, addressing customer inquiries or concerns.

Administratively proficient. Respectful of information and data, you are accurate and thorough in your approach, execution & follow up.

Confident & assertive. Sound in your knowledge, you deliver communication with tact & diplomacy.

Organization and time management. You have the knack to effectively manage several priorities simultaneously.

Optimizer: Commitment to working and contributing to continuous improvement of internal processes.

Technically proficient. You are comfortable with Microsoft Office Suite of products and are adapt at learning new software as needed. Keyboarding & mousing are required skills.

Team player. You work well with colleagues while striving to meet personal goals.

Why work with us?

Winners of Canada’s Most Admired Corporate Culture 2021

& recognized as one of 50 Best Workplaces in Canada by Great Places to Work 2021

Your voice matters. Help us shape our voice around important social & cultural matters.

The opportunity to make a difference. Build a team. Make an impact. Put your mark on the CWB landscape.

Flexible work arrangements. Make work make sense for you. Remote work. Relocation. Compressed work weeks & more!

Physical health and mental fitness are priorities. Generous time away to practice self-care and family-care with 100% company paid benefit & support programs.

Community giving. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support.

Bring your whole self to work. Inclusion is a journey requiring practice & experience that results in a powerful outcome.

Innovation. Learn. Grow. Enhance. At CWB we play to win. When we fail, we fail forward.

Connection. Join, participate, lead an employee regulated group (ERG). Find a community within the CWB family.

Organization wide coaching services. Strategic career design is something we work hard to deliver for all employees.

Recognition. Peer to peer recognition program. Both “in the moment” and monumental!

Financial rewards. Yup! We pay you too. Base plus performance incentives.

Retirement investment strategy. You can’t work forever, so we have a RRSP contribution & matching program with financial advisors at the ready to help you make the most of your wealth.

Company ownership. The knowledge and opportunity to impact the bottom line and be rewarded for it - every day, with our employee share purchase plan.

Apply Here