Customer Service Representative - Bilingual Chat Agent - TWCC - Manitoba Customer Contact Association

Customer Service Representative - Bilingual Chat Agent - TWCC

Position: Customer Service Representative – Bilingual Chat Agent

Rate: $17.50/hour

Position Reports To: Service Leader, Contact Centre

If you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees then Tribal Wi-Chi-Way-Win Capital Corporation (TWCC) will be an excellent fit for you. TWCC has opportunities for Bilingual Chat Customer Service Representatives within its Contact Centre with paid training commencing in April, 2023.

Job Overview: Successful candidates will provide exceptional service to customers requiring information, support and guidance in an inbound Contact Centre with no sales component. All successful candidates must complete four weeks of paid training.

Summary of Accountabilities: ▪ Meet or exceed established performance targets (attendance, call quality, call handling time) ▪ Provide complete and accurate information in a professional, courteous and pleasant manner ▪ Identify customer’s needs through effective probing and listening ▪ Recommend appropriate options and solutions to fulfill customer’s need ▪ Complete post call documentation accurately and timely


TWCC will conduct, at no cost to the applicant, a Personal Enhanced Reliability Check (PERC) clearance issued by the Government of Canada.

Candidates will be required to provide 2 pieces of valid Government ID prior to employment.

Please upload a personal resume and cover letter via