Customer Service Lead - Full Time - Cabela's - Manitoba Customer Contact Association

Customer Service Lead - Full Time - Cabela's

Job Description

This position is responsible for providing superior customer service by assisting the manager in ensuring the efficient day-to-day operation of the front end area. This position will work closely with customers and will work to resolve and enhance customer loyalty by ensuring all customers enjoy a positive shopping experience throughout the store.


  • Assists in the delegation of work, determining the method of work, giving clear and concise direction, and follow up to ensure proper execution
  • Responds and handles customer issues by using good judgment and logic in solving problems and making decisions within the job scope
  • Use current POS and SAP systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
  • Provide legendary customer service when assisting customers by identifying and evaluating customers' needs, making product recommendations based off of this analysis, and by promoting Cabela's programs
  • Fosters growth and development of retail associates by supporting training initiatives
  • Assists with weekly and monthly auditing of licenses, holds, returns, and gift cards
  • Assist in other areas of the store when business needs dictate

  • One or more years’ experience  in a sales or service environment is preferred
  • High school diploma or equivalent is preferred
  • Ability to provide superior customer service and exceed customer’s expectations
  • Ability to use good judgment and logic
  • A Restricted and Non-Restricted Possession and Acquisition License is required; training will be provided if necessary
  • Experience in a related field or outdoor lifestyle
  • Knowledge of Cabela’s specific products is an asset

We thank all applicants, however, only those selected for further consideration will be contacted.

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.