Job Description
Summary:
This position is responsible for providing superior customer service by assisting the manager in ensuring the efficient day-to-day operation of the front end area. This position will work closely with customers and will work to resolve and enhance customer loyalty by ensuring all customers enjoy a positive shopping experience throughout the store.
Responsibilities:
- Assists in the delegation of work, determining the method of work, giving clear and concise direction, and follow up to ensure proper execution
- Responds and handles customer issues by using good judgment and logic in solving problems and making decisions within the job scope
- Use current POS and SAP systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
- Provide legendary customer service when assisting customers by identifying and evaluating customers' needs, making product recommendations based off of this analysis, and by promoting Cabela's programs
- Fosters growth and development of retail associates by supporting training initiatives
- Assists with weekly and monthly auditing of licenses, holds, returns, and gift cards
- Assist in other areas of the store when business needs dictate
Qualifications:
- One or more years’ experience in a sales or service environment is preferred
- High school diploma or equivalent is preferred
- Ability to provide superior customer service and exceed customer’s expectations
- Ability to use good judgment and logic
- A Restricted and Non-Restricted Possession and Acquisition License is required; training will be provided if necessary
- Experience in a related field or outdoor lifestyle
- Knowledge of Cabela’s specific products is an asset
We thank all applicants, however, only those selected for further consideration will be contacted.
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
