Your Impact: As a Customer Care Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!
So, what does a day in life of a Customer Care Representative look like?
Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services
Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need
Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution
Use multiple computer systems to research products, services, common problems, and solutions offered
Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators
Benefits of Working
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
$15 hourly and overtime opportunities
Bonus potential
Best in class medical, dental, vision benefits
Refer-A-Friend bonuses
Employee assistance programs
Flexible Schedule Options
Career advancement in a fast-growing organization
People focused environment where you’ll make lifetime connections and friendships
Looking for JD
So what really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this opportunity!
To be successful, you’ll need these qualities
You’re at least 18 years of age
You can work between the hours of 7am-12am EST, but have flexibility as business needs may change
You have at least 6 months of customer service experience and you understand the value of coaching / feedback
You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
You’re results oriented and comfortable providing customers with recommendations and solutions
You have excellent English communication skills, both oral and written
You’re comfortable working from home and have a suitable space with a hard-wired internet connection
