Customer Relations Associate - Remote - HGS Canada - Manitoba Customer Contact Association

Customer Relations Associate - Remote - HGS Canada

Your Impact: As a Customer Care Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!

So, what does a day in life of a Customer Care Representative look like?

Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services

Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need

Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution

Use multiple computer systems to research products, services, common problems, and solutions offered

Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time

Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service

Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators