Customer Contact Industry - At a Glance - Manitoba Customer Contact Association

Customer Contact Industry - At a Glance

Manitoba Customer Contact Association is a group of contact centre managers, directors, owners, and service providers working together to promote the ongoing development and sustainability of a growing, healthy and dynamic industry. Understanding the needs of our Industry allows us to offer valuable training to agents, supervisors, and management for organizations of all sizes as well as create profitable networking opportunities. 

Manitoba Customer Contact Association - working for a stronger and more successful customer contact Industry.

Key Companies that participate in MCCA Programs - 

  • 24-7 Intouch
  • Bell MTS
  • City of Winnipeg 
  • Canada Life
  • CBI Health
  • Can Talk
  • EQ3
  • Manitoba Blue Cross
  • Manitoba Hydro
  • Manitoba Public Insurance
  • RBC Royal Bank
  • Scootaround
  • Shaw Communications
  • Skybridge Americas Inc.
  • Steinbach Credit Union
  • TWCC
  • Petline Insurance
  • Winnipeg Police Services
  • and many more


Typical Industry Entry Level Careers – 

  • Client Success Agent
  • Client Support Officer
  • Customer Advocate
  • Customer Experience Agent
  • Customer Experience Specialist
  • Customer Service Rep
  • Customer Success Advisor
  • Customer Support Associate
  • Support Agent
  • Technical Customer Support 
  • Technical Support
  • and many more

Programs offered by MCCA – 2500+ people trained annually

  • Customer Service Skills
  • Board Governance
  • Career Development Workshops
  • Coaching and Mentoring
  • On Demand and Customized Training Solutions
  • Leadership and Personal Development
  • Contact Centre Management Certificate
  • Best Practices Workshops
  • Contact Centre Awareness Sessions
  • Cultural Awareness and Diversity Education
  • and much more

For more information, contact [email protected]