Covid-19 Business Impact Survey - Results
Manitoba Customer Contact Association (MCCA) undertook a province-wide study to collect information on Covid-19 business impacts to the customer contact Industry.
The Manitoba economy changed dramatically in March 2020 as a result of COVID-19 and the situation has had a profound impact on the ability of the customer contact Industry. To better understand the impact of COVID-19 on the customer contact Industry, MCCA and our supporting Partners collaborated in this survey to better understand current business conditions.
As a result of this collaborative effort, we were able to collect this mutually beneficial data to inform and guide decision making with current stakeholders. As we continue to navigate the changing face of the pandemic, we know that flexibility and adaptability remain key values in serving our customers. We commend our Industry Partners for their quick pivot to work from home initiatives ensuring the safety of their employees while maintaining excellence in customer service.
Questions were distributed via Survey Monkey March/April of 2021. Analysis of data and final report completed by the MCCA Team.