Commercial Estimator - Manitoba Customer Contact Association

Commercial Estimator


As a Commercial Estimator you are responsible for estimating damage to all types of commercial and non-commercial vehicles at the Holding Compound and other locations, often involving losses having a significant financial impact. You will be required to have knowledge and understanding of both the Commercial Repair Industry, as well as the Light Vehicle Repair Industry. You are responsible for reviewing repairs completed by commercial repair facilities, both in and out of the province and validate supplemental repairs requested by a body shop during the repair process.


  • Inspects all types of commercial and non-commercial vehicles at the Holding Compound and other locations and confirms damage in accordance with MPI Guidelines and industry standards.
  • Prepares commercial and heavy truck vehicle damage estimates using Mitchell Heavy Duty Truck Programs.
  • Determines whether a vehicle is repairable or a total loss.
  • Completes engine, frame and mechanical inspections as required.
  • Provides information and guidance to help resolve issues involving claimants, repair shops and claims staff.
  • Attends to road call duties and out-of-province (OOP) files as required.
  • Re-inspects commercial vehicles after repairs are complete and documents findings. Assists the Accredited Repair department perform inspections on commercial and specialty items.
  • Provides technical and estimating support for rural and city service centres for commercial, recreational vehicle (RV) remediation, and RV repair estimates.
  • Reviews and advises adjusting staff on OOP light vehicle estimates from other jurisdictions.
  • Attends road calls at RV and off-road vehicle (ORV) repair facilities for repair issues and supplements, including remediation and repairs.
  • Reviews repairs completed by repair facilities, and authorizes additional repairs if requested during the repair process.
  • Priorizes work to ensure high level of service to customers and repair facilities.
  • Networks with the repair industry to establish, build, and maintain strong, long-term relationships.


  • Journeyperson Certificate (Red Seal) or Certificate of Qualification in Motor Vehicle Body Repairer, Automotive Service Technician, or Truck and Transport Mechanic.
  • Seven years of bench experience in autobody repair including one year experience in a customer service capacity.
  • High school diploma or equivalent.
  • Ten years of bench experience in autobody repair including one year experieince in a customer service capacity.
  • Platinum status in Estimator or Auto Physical Damage Appraiser role within the I-CAR Gold Class Professionals Designation program, or willingness to complete and maintain designation.
  • Commercial estimating/repair experience is an asset.
  • Working knowledge of applicable OEM requirements.
  • Working knowledge of applicable legislation and regulations.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

  • flexible health, dental and vision plans
  • health spending account
  • travel health coverage
  • other extended health benefits such as ambulance, massage and physiotherapy


Financial security

In an effort to support financial security, we offer:

  • registered pension plan
  • group, dependent, and optional life insurance coverage
  • critical illness insurance
  • sick leave to cover short-term disability
  • long-term disability



We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

  • vacation entitlement
  • flexible work program
  • maternity, parental and adoptive leaves
  • bereavement and family responsibility leaves
  • employee and family assistance program
  • mental-health programming
  • lunch-and-learn offerings
  • discounted gym memberships and wellness account


Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.


Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.


Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.


Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.