We are looking for a Client Service Representative
As a Client Service Representative, you will be responsible for providing prompt, courteous and professional service to our policy holders, advisors and administrative staff. You will respond to telephone inquiries by providing accurate information on our diverse products and services. If you have a background in finance or insurance, this is a perfect opportunity to put your skills and knowledge to use!
The Client Service Centre operates from 8 am to 8pm Monday to Friday, EST, which means no late evenings and no weekends. We are closed on statutory holidays too!
We offer a challenging, team-oriented work environment, competitive income, and opportunities for professional and personal development and growth.
If you are looking for an opportunity to put your customer service, negotiating and analytical skills to good use by helping people find information they are looking for, this is the role for you!
What you will do
- Responding to customer and advisor inquiries regarding insurance or investment products and services offered through London Life, Great-West Life and Canada Life
- Meeting established service targets and providing superior and accurate customer service
- Participating in our 8-10 week training program
- Maintaining a positive and professional approach with customers and advisors
What you will bring
- Excellent and professional customer service skills
- Strong communication and interpersonal skills
- A background in financial services, hospitality or contact centre experience is preferable
- Post secondary education in business or finance related field is considered an asset
- Eager to learn about investments or insurance
- Ability to multi-task efficiently and have a strong attention to detail
- Excellent Microsoft Office skills and an ability to learn multiple computer systems
- Ability to work a rotating shift schedule between the hours of 8 am to 8pm, EST, Monday to Friday
- Ability to work in a fast-paced and constantly changing work environment
Be your best at Canada Life
