The Client Benefit Specialist (CBS) is given full responsibility for providing support and benefits administration services to our clients. The CBS will be accountable for the overall long-term satisfaction for the customer. The role will maintain accountability for the implementation and outsourcing administration, business requirements and testing of system enhancements, developing and reengineering of business processes and acting as a subject matter expert for outsourced administration and our supported systems.
What you will do
- Act as a liaison between outsourced clients and the organization which includes:
- Lead a Benefits Administration Team
- Coordinate annual flexible plan re-enrolment activities
- Act as a client plan administrator
- Provide business and technical support to the client
- Establish administrative processes and procedures with outsourced clients and non-outsourced clients
- Deal directly with the Group Customer Office, the client’s management and IS groups, and their group insurance consultant
- Provide superior customer service support to outsourced clients with respect to day-to-day administration of their employee benefit plans
- Participate in new client implementations and business process improvements, including analysis and setup of the client’s benefit plan
- Gather client requirements for payroll, HRIS electronic feeds, and reporting needs
- Collaborate with Canada Life IS team and investigate technical issues related to GroupNet Flex system
- Train resources required for start-up of new clients and for annual re-enrolments
- Train clients and provide ongoing support on use of GroupNet Flex system
- Provide second level support to the Benefits Administration Solutions and GroupNet Flex call centre
- Business travel may be required from time to time
What you will bring
- Knowledge of Group Life and health products and processes is required
- Excellent customer service
- Analytical thinking
- Business related post-secondary education or an equivalent combination of education and experience
- Proficient with MS Office ( Excel, Access, Word, PPT, Outlook, and Teams)
- Bilingual French and English (both written and oral) is an asset
- Excellent critical thinking and problem-solving abilities
- Superior interpersonal skills demonstrated through excellent communication skills and building and maintaining efficient and effective relationships
- Attention to detail with strong time management and organizational skills
- Ability to multi-task and prioritize tasks with competing deadlines
- Basic knowledge of accounting and aptitude for mathematics is an asset
Be your best at Canada Life
