Sharing ideas and resources from Industry influencers.
Now that you have delved into the world of social media platforms, the question becomes how to measure customer engagement. This article looks beyond clicks as a way to measure ... continue reading.
Farewell from Retiring CEO After 16 years with MCCA, I am not sure I have processed the reality of not coming in to the office next Monday morning!Luckily, I will be ... continue reading.
Message from new MCCA Executive Director: Greetings, Starting a new job can sometimes be overwhelming with new roles and responsibilities, partnerships and surroundings. I have been in the office for a few ... continue reading.
WELCOME NEW MCCA EXECUTIVE DIRECTOR The MCCA Board of Directors is pleased to announce the appointment of Mr. Bruce Rose to the position of MCCA Executive Director commencing March 23, 2015 ... continue reading.
5 Unique Ways to Engage Your Customers In today’s world of social networks and interactive media, the opportunities to engage your customer go far beyond selling and delivering your products and ... continue reading.
3 Quick Tips To Deliver An Unforgettable Customer Experience According to Google, it beats customer service in terms of average monthly search volume 380k+ to 200k. Why is experience nearly twice ... continue reading.
Our readers reveal how they deliver a consistent multichannel experience in their contact centre. 1. Ask the customer why they used the channel they did Asking customers why they used the channel ... continue reading.
Heather Foley explains how you can plan for a successful 2015 in your contact centre Read the full article by Heather Foley ... continue reading.