Posts in Updates - Manitoba Customer Contact Association


Sharing ideas and resources from Industry influencers.

Top Customer Service Trends for 2016

Read Tricia Morris' blog from Parature shares the Top Trends for 2016. ... continue reading.

Are you proactive in your customer experience?

Once you have an established connection with your customer, do you proactively reach out to them regarding upcoming offers? According to this blog 80% of customers want you to. ... continue reading.

Manitoba Career and Workforce Development Month

November 2015 Host an Event!! Your organization plays a major role in supporting Manitobans in making informed and effective work and learning choices. Showcase your efforts and attract your target audience to your ... continue reading.

People Award Submissions Extended to Sept 21

Deadline for People Awards has been extend based on your request.  Please submit your application electronically to [email protected] ... continue reading.


INTERNATIONAL CONTACT CENTRE WEEK September 10 – 17, 2015 Celebrate   Appreciate   Elevate  International Contact Centre Week is: your opportunity to recognize all the hard work and commitment put forth by employees at all levels; a ... continue reading.

Is Twitter THE Channel for Customer Service?

Adam Toporek asks this question on his blog. He takes a deeper look at the effectiveness of Twitter as a customer service channel. He has also included a link to ... continue reading.

Shifting from a Silo to a Holistic Approach

This article looks at the importance of Leadership shifting from silo performance to customer life improvement. Enjoy and let us know what you think in the comments below ... continue reading.

Membership Needs Assessment - Results

In order to build on the continued relevance, longevity and sustainability of Manitoba Customer Contact Association (MCCA), the Needs Assessment project’s primary purpose was to gain a personalized understanding of ... continue reading.

Call for Best Practice Sessions 2015

Best Practice sessions are one of our most requested and highly attended events!  Two very well attended sessions have already been offered since April 1, 2015.  Our thanks go out ... continue reading.

Welcome to our new Board Members

MCCA Board and Staff would like to welcome Alisha Roberts and Don McLean to the 2015-2017 Board of Directors  Alisha Roberts, Team Leader – TWCC Team Leader and Facilitator at Tribal Wi-Chi-Way-Win Capitol Corporation. Her ... continue reading.

Competence over compliance

If you haven't already heard of Greg Levin, I encourage you to take a look at his website Off Center. He has a humorous way of looking at the challenges ... continue reading.

How to Create a Company Culture That Will Attract Quality Employees

How to Create a Company Culture That Will Attract Quality Employees Does your company possess the type of culture that draws hardworking, dependable and self-motivated employees? If not, you as an ... continue reading.

How Customer Engagement Campaigns Impact Customer Experience

Everyone is talking about customer experience and customer engagement. Its no wonder given the speed word of mouth can spread in today's social media climate. Read Roger Katz's take on ... continue reading.

10 Ways YOU Can Save the Reputation of the Contact Centre

Call Centre Helper has shared an interesting article on how each of us can help change the reputation of our industry. If we can dispel the myths we can attract ... continue reading.

Global Contact Centre Benchmarking Report

The Global Contact Centre Benchmarking Report provides a comprehensive global overview of the state of multichannel interactions, and customer management in contact centres. Read the report and download a free copy ... continue reading.


October 5, 2022