Posts in Updates - Manitoba Customer Contact Association


Sharing ideas and resources from Industry influencers.

It Was a Dark and Snowy Night…

By Kerry Mealey-Holmes MCCA - Learning & Development Liaison     It was a dark and snowy night. Picture it, Winnipeg.  Cold. Winter. Suppertime.  I had my three children with me who had reached about ... continue reading.

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit.  Usually when it comes to crunch time some leaders will scrap training in order to tighten ... continue reading.

MCCA Board Update

2018 - 2020 MCCA Board Members announced at 2018 MCCA AGM June 13, 2018 Please join us in thanking returning MCCA Board Members: Jennifer Sookram Susan Simcic – Celero Shannon Granovsky - Manitoba Blue ... continue reading.

Funding Announcement - Enabling Accessibility Fund for mid-sized projects

The Government of Canada is currently accepting applications from eligible organizations interested in receiving contribution funding from the Enabling Accessibility Fund for mid-sized projects. Funding will support the construction, renovation ... continue reading.

2018-2019 Canada Manitoba Job Grant Announced

Applications being accepted March 12, 2018 – April 13, 2018 The Canada Manitoba Job Grant (CMJG), an employer-driven approach to help Manitobans gain the skills needed to fill available jobs and ... continue reading.

2017 MECCA Awards

Congratulations to all the 2017 MECCA Award winners! Download the PDF version ... continue reading.

2017 - 2019 MCCA Board Members

Please join us in thanking returning MCCA Board Members Dana Barker - Manitoba Public Insurance Jennifer Sookram - Shaw Communications Kevin Shaw - RBC Advice Centre - Winnipeg Shannon Granovsky - Manitoba Blue Cross Sue ... continue reading.

Notice of Annual General Meeting 2017

Notice of Annual General Meeting andCall for Board Nominations Date:         June 15, 2017 Time: 4:00 PM - 6:00 PM Location: Canadian Museum for Human Rights85 Israel Asper WayMTS Room         Read the full details on ... continue reading.

Off Set Your Training Costs with the Canada Manitoba Job Grant Program

Canada/Manitoba Job Grant Program AnnouncedApplications being accepted starting April 2017 The Canada/Manitoba Job Grant (C/MJG) is an employer-driven approach to help Manitobans gain the skills they need to fill available jobs ... continue reading.

Our Referral Program!

FREE GIFT CARD! Did you know that if you refer a new Member to MCCA, you will receive a gift card?   Encourage your friends and business acquaintances to join ... continue reading.

Notice of Annual General Meeting and Call for Board Nominations

Notice of Annual General Meeting andCall for Board Nominations   Date:        June 16, 2016  Time:       3:00 pm - 6:00 pm Location:  Qualico Family Centre           ... continue reading.

Canada Job Grant

Learn how to apply for Canada-Manitoba Job Grant, Contact MCCA to find out more Email: [email protected] or call: 204-975-6464 ... continue reading.

Does your recruitment strategy include people with diabilities?

Mark Wafer shares his Bakers Dozen key expectations of a service agency recruiting people into his business. Click here to read the full article ... continue reading.

Top Customer Service Trends for 2016

Read Tricia Morris' blog from Parature shares the Top Trends for 2016. ... continue reading.

Are you proactive in your customer experience?

Once you have an established connection with your customer, do you proactively reach out to them regarding upcoming offers? According to this blog 80% of customers want you to. ... continue reading.


October 5, 2022