Posts in Updates - Manitoba Customer Contact Association


Sharing ideas and resources from Industry influencers.


I was out and about doing some last-minute Christmas shopping at a local mall.  Not to my surprise, the mall was full of last-minute shoppers trying their best to finish ... continue reading.

What is a call centre like? - A poem

When all the lines are busy and wrap ups to the max There are no more agents free and work’s pouring from the fax “It must be nearly lunchtime” – ... continue reading.

MECCA 2018

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CAA "Delivers" on Customer Service

By Sheri Banville Bell MTS - Manager Facilities Assignment MCCA - Board of Directors      I arrived home from work one day and walked to the mailbox per my usual routine.  In the ... continue reading.

And Then There Was Tyler

By Carmen Ferris MCCA - Manager, Education & Development    You may be asking yourself, who is Tyler? Let me tell you a story about Tyler and how he saved my son’s ... continue reading.

The Value of Understanding Your Customer

By Susan Simcic Celero - Manager, Technical Support & Communications MCCA - Vice Chair, Board of Directors     I have not enjoyed grocery shopping for some time now. My mother doesn’t drive; now ... continue reading.

Sara Riel needs your help!

We are asking community business owners, recruiters, managers and trainers to take part in this brief anonymous survey to get an idea of the climate of mental health in the workplace ... continue reading.

Canada-Manitoba Job Grant

The intake of applications for the Canada-Manitoba Job Grant is now open. The intake is for training delivered between September 2018 and March 2019. The application intake closes on September 14, 2018. Find ... continue reading.

It Was a Dark and Snowy Night…

By Kerry Mealey-Holmes MCCA - Learning & Development Liaison     It was a dark and snowy night. Picture it, Winnipeg.  Cold. Winter. Suppertime.  I had my three children with me who had reached about ... continue reading.

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit.  Usually when it comes to crunch time some leaders will scrap training in order to tighten ... continue reading.

MCCA Board Update

2018 - 2020 MCCA Board Members announced at 2018 MCCA AGM June 13, 2018 Please join us in thanking returning MCCA Board Members: Jennifer Sookram Susan Simcic – Celero Shannon Granovsky - Manitoba Blue ... continue reading.

Funding Announcement - Enabling Accessibility Fund for mid-sized projects

The Government of Canada is currently accepting applications from eligible organizations interested in receiving contribution funding from the Enabling Accessibility Fund for mid-sized projects. Funding will support the construction, renovation ... continue reading.

2018-2019 Canada Manitoba Job Grant Announced

Applications being accepted March 12, 2018 – April 13, 2018 The Canada Manitoba Job Grant (CMJG), an employer-driven approach to help Manitobans gain the skills needed to fill available jobs and ... continue reading.

2017 MECCA Awards

Congratulations to all the 2017 MECCA Award winners! Download the PDF version ... continue reading.

2017 - 2019 MCCA Board Members

Please join us in thanking returning MCCA Board Members Dana Barker - Manitoba Public Insurance Jennifer Sookram - Shaw Communications Kevin Shaw - RBC Advice Centre - Winnipeg Shannon Granovsky - Manitoba Blue Cross Sue ... continue reading.