Posts in Updates - Manitoba Customer Contact Association

     

 

3 Quick Tips To Deliver An Unforgettable

3 Quick Tips To Deliver An Unforgettable Customer Experience According to Google, it beats customer service in terms of average monthly search volume 380k+ to 200k. Why is experience nearly twice ... continue reading.

18 Steps to a Consistent Multichannel Experience

Our readers reveal how they deliver a consistent multichannel experience in their contact centre. 1. Ask the customer why they used the channel they did Asking customers why they used the channel ... continue reading.

How to Plan for Contact Centre Success

Heather Foley explains how you can plan for a successful 2015 in your contact centre Read the full article by Heather Foley ... continue reading.